LFI Conf 23 | Clint Byrum | Incident Archeology: Extracting Value from Paperwork and Narratives

Clint Byrum, Staff Engineer, Spotify

In this talk we'll share our methods and some findings from a multi-year analysis of incidents revolving around Spotify for Artists.

We'll talk about how we form hypotheses around incidents, how we construct rubrics to test them, and how we analyze and validate our data using statistics and scientific rigor.
Learning from Incidents (LFI) is a community challenging conventional views and reshaping how the software industry thinks about incidents, software reliability, and the critical role people play in keeping their systems running.In today’s economy, software organizations can’t afford to not learn from incidents.

LFI Conference is made possible by the financial and planning support of the Jeli team. Nora Jones, Founder and CEO of Jeli, founded the LFI community and website as a way to show organizations how to get more ROI out of their most powerful investments -- their incidents.