LFI Conf 23 | Dr. Lorin Hochstein, Netflix | Keynote: 'Your Understanding of Reality is Wrong'

Note: the first few minutes of the talk were accidentally clipped due to a technical issue

Dr. Lorin Hochstein, Sr Software Engineer, Netflix

We all work within a technical culture, one that assumes it’s always possible to reason about the behaviors of the systems we work on. Telling engineers “to learn more from incidents, you need to reject your assumptions of how causality works” is a tough sell. So is telling leadership “you’re asking for the wrong kind of information. What you really need is information in a form that requires more effort to process. But, trust me, you’ll get more out of it”.

To get people in our organizations to look differently at how incidents happen and what insights we can glean from them ultimately means changing the way that our colleagues and leaders perceive reality. This talk will explore how we can make progress here.

Learning from Incidents (LFI) is a community challenging conventional views and reshaping how the software industry thinks about incidents, software reliability, and the critical role people play in keeping their systems running.In today’s economy, software organizations can’t afford to not learn from incidents.

LFI Conference is made possible by the financial and planning support of the Jeli team. Nora Jones, Founder and CEO of Jeli, founded the LFI community and website as a way to show organizations how to get more ROI out of their most powerful investments -- their incidents.

[skyttvstrm]

“Why do bad incidents hapoen to good engineers”

That’s a keeper! 😂❤