Generative vs Rules-Based Chatbots

Generative AI chatbots like chatGPT are getting a lot of attention these days. Does this mean that rules-based chatbots are obsolete? Martin Keen explains that it's another case of "it depends", then he outlines scenarios where each solution makes more sense and/or is more cost effective.

#ai #chatbot

[lamkawan]

Thanks so much for the video. Been learning these two kinds of chatbots lately 👍🏼

[satyabharadwaj]

I've just started going through tutorials on chatbots. Good to see your video without having to search for another source 😅

[nuvcyzd]

🎉 thank you Martin this is an interesting topic given that the shortcomings of LLM's, such as hallucinations have highlighted that we do need to bring back the rules component from rules-based chatbot approach, in how information is retrieved from the LLM.

[CISSP_workshop]

Thanks for sharing! It's insightful

[Gutenmorgenside]

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[eduardoaraujo]

Any thoughts on the possibility of generative AI chatbots for answering questions about governments budget or transparency spreadsheet reports?

[shaynerempel]

I just want to know how you learned to write in reverse so easily! (And also, thank you for the content—interesting to consider how both might actually work in tandem based on different use cases within the same experience.)

[ashishbindra]

So what is difference between generative AI vs conversation AI

[sickofya]

what is difference between conversational AI based bots and Generative AI bots?

[TonyGrayCanada]

I've never had a customer service chatbot produce a useful answer ever. Rule based chatbot are obsolete as far as I'm concerned.