Wooting 80HE - We Found and Fixed the Problem

Ladies and gentlemen... we got 'em! We discover what the problem was during our PVT production and why the 'U9' IC was going defect.

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[rawrj]

If only other companies were this open and honest. Most would have said “0.5% chance of failure? F*** yeah, let’s ship it!”

[cheeto]

I don't own a Wooting. I have heard great things about them, but after seeing how transparent you guys are, I am gladly pre-ordering the 80he. I wish more companies had the balls to be open like you guys. Don't change that aspect of your company. We all value it.

[TikkiPls]

I honestly was a little disappointed when I saw the delay on the wooting website earlier, thinking "damn, delayed? again?" But I had totally missed the previous update. This video really helped clear it up, I'm even more excited to receive the keyboard now in fact!

Genuine appreciation for explaining the issue in such depth. As an engineering student, I can totally understand how little mistakes can go unnoticed but have such huge detrimental effects, many props for going so far as to halt production to ensure that the issue doesn't get pushed to shipped units. And in equal parts do I appreciate the communications so far, so many times we'll just hear that launches get delayed without hearing any reason, THIS IS THE WAY! Thank you so much for making me understand why my patience is so valuable! I can't wait to receive my keyboard, though I will certainly forget that the keyboard I'm using hasn't experienced any significant issues, I'll say it now, thank you for taking such great care for even 0.5%!

[wego]

I'm buying a premium product and I appreciate the premium level of care taken by you all in production. Keep it up.

[cannedwither]

"The man who edited this video" is fine LOOOOL

[MatthewAng]

This is one of the reason why I purchase a product from u guys. apart from the specs, its that u guys are so transparent...and honest and listen to your consumer.

[evorick]

I have no idea what this means, however telling the public about the problem and keeping us updated is a big deal! Wooting sets a bar on how a company should act with its transparency. Can't wait for the final release, I know it will do crazy numbers in the first week! Thank you for keeping us in the loop!

[ilaiyeet]

thank you guys for being as awesome and transparent as you are im so hyped for my 80 he 🥳

[PercentNotJo]

I **JUST** ordered a custom 80HE module and spent an ass-ton of money on the premium Gateron switches and the Zinc Alloy case a couple weeks ago. Personally, I was totally unaware of this video upon ordering, and accepted the fact that it would take time and I would have to pre-order. As an investor to this company and its products, it makes me **EXTREMELY** happy that I stumble across this video to find out why. This, right here, is amazing PR and I strongly commend Wooting for their transparency. I'm very excited for my new keyboard! :)

[mrquackalot]

God I hate it when I stumble upon a wild frog in my keyboard.

[hlcyn]

Not even buying a Wooting but what a wonderful thing to be communicating so directly with your customers. Congratulations on solving the mystery!

[RadialSeeker]

.5 % is crazy considering Intel just shipped CPUs that have 50% failures 😂

[LemonDadsicle]

Im currently a Computer Systems Engineer student and I actually learned something from this video. Crazy work. Thanks wooting love the transparency and glad i ordered a 60HE+ from you guys a couple days ago. Cant wait for to arrive

[bam-bo]

when you said "absolutely unacceptable" after 3 failed out of 750, i was honestly surprised. other's would have just shipped, let alone put out a video like these. if a saw such delays for another company with a vague half a** explaination on the site, honestly i would have cancelled by now. this is why your quality and service is top notch. ty.

[hellfiredreadnought]

I genuinely value and appreciate the open communication and the true attention/care to the details like this. This kind of stuff is what made me a lifelong customer of EVGA, and it's what is going to make me a life long customer of Wooting. You guys should look into making some mice... The big manufacturers like Logitrash, Reezor, Cucsair are all of poor quality at this point.

[KiNGxLua]

I just ordered mine today! 🙌 wooting seems to be a great company that’s for the people. I’m glad I gave yall my money instead of a bigger company that doesn’t care as much for customer service.

[GhostShart]

You guys are very thorough and very professional on how you handle issues and finding the root cause. Love this. This is why I keep going back and buying multiple keyboards from you!

[final.memory]

Just put in my pre-order, keen as for the 80HE

[carpye]

"The man who edited this video" haha, love the wooting relation with community

[AaronZhang-cone]

glad i opted to get a wooting 60he on the last drop. it's such a good quality product. aside from being upset about waiting for everyone who ordered the wooting 80he, this is really good. wooting has set such a good example for how businesses should be run. thank you