SLA Service Level Management Dashboard - Microsoft Excel

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The dashboard template content:

Pending Complaints cases within SLA
Pending Non Complaints cases within SLA
Service Level Management SLA Percentage
Year to date SLA
Total of Received Cases
Customer Satisfaction (CSAT)
Customer Effort Score (CES)
Net Promoter Score (NPS)
Current Cases Status
Resolver Cases percentages
Pending Cases
Received Cases per month
Received Cases per Quarter
Feedback Type
Cases by Sectors
Banking With Branches and Online
Top Five Issues with comparison showing Current Month vs Previous
Received Customer Effort Score (CES) by Regions
Received Cases by Regions
Monthly Slicer

0:00, Dashboard overview
00:23, Main KPIs
01:29, Comments & Update Date
01:49, Pending Complaints cases within SLA
02:31, Current Cases Status
03:15, Received Cases per month
05:55, Banking With Branches and Online
06:44, Customer Type
07:21, Received Cases by Regions
08:05, Feedback Type

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