What is a Service-Level Agreement (SLA)?

What is a Service Level Agreement (SLA)? If you’ve ever dealt with contracts, you’ll find there are often mechanisms built into the agreement which measure the service provider on their performance. These measures are often referenced to as SLAs or KPIs. In this video, we’ll be exploring SLAs or Service Level Agreements.

#QuantitySurveying #Construction #Infrastructure

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[amjadaliikram]

An excellent briefing about SLAs. I never knew it before. LIKED IT ❤

[pmillions]

Great channel. As an aspiring developer currently in construction would you recommend to go the QS route or PM route?

[amjadaliikram]

I have another question which is not related to this video. From where one can do certification of contract management? Any idea? Fond regards