Mastering the Perfect Customer Success Handover

In this episode of The MedMen Show, Andy and Pim talk about how you can use MEDDPICC to have the world’s greatest handover from sales to Customer Success, and avoid just throwing the deal over the fence.

The Med Men touch on how everyone is responsible for a successful handover - it’s not just on CS to maintain relationships.

Andy and Pim also explain how sales and Customer Success teams can use Metrics to not only convey the value that can be gained by your solution (with M1s) but to set goals of value to be achieved.

After all, a seamless handover is what you need to set yourself up for success when it comes to renewals!

If you have any questions, or any suggestions of what you’d like to see the Med Men cover next, make sure to comment below!

Until next time - cheers!

ABOUT The MedMen Show
MEDMEN is a MEDDICC MEDIA production, where CEO Andy Whyte and CRO Pim Roelofsen dive into aspects of the MEDDIC framework, and look good doing it.

Chapters
00:00 Intro
01:00 MEDDIC handover process as a Common Language
01:53 Value, Pain, Metrics
03:14 Making your Champion the hero of your story
03:44 Maintaining Champion relationships post CS handover
04:58 Metrics and customer success stories
05:53 GTM perspective and customer lifecycle
06:44 Process and getting ahead of renewals
07:33 Customers don't enjoy the buying process
08:48 NAMIE and Metrics
13:22 Competition
13:01 Summary

DISCLAIMER
All materials, including but not limited to videos, documents, presentations, brochures, pamphlets, manuals, guides, and any other informational or promotional content produced by MEDDICC© are protected by copyright laws and are the exclusive property of MEDDICC© 2024

[NickSellers-nfdt]

Five minutes in and loving it, an EPIC breakdown of som many important sales topics here, great to have the lads back!!