Career Kick-Off Series: Mastering Difficult Conversations

Gain insights into successfully navigating difficult workplace conversations. Associate Professor Adam Barsky presents to alumni at this inaugural Faculty of Business and Economics Career Kick-Off event.

0:00 Intro
5:10 Fundamental elements of a difficult conversation: Facts, Emotions and Identities
12:14 Facts - Attribution biases
17:07 Facts - Ease of recall biases
22:16 Facts - Confirmation biases
24:04 Facts - Bias in meta-perception
25:58 Facts - What can you do?
32:40 Feelings - The problem with feelings
37:48 Feelings - What can you do?
40:35 Identities - What is at stake?
44:43 Identities - What can you do?
47:55 Preparation questions
49:13 Questions