Automation Revealed: Elisa combines RPA and Machine Learning to improve customer service

Welcome to a new episode of Automation Revealed with Kedar Dani. Kedar caught up with Tomi Korpela who leads the RPA initiative at Elisa. Tomi disused Elisa’s journey with RPA and their integration of Machine Learning to not only improve customer experience, but service as well. He stressed the importance of testing and experimentation during your journey into RPA and how it is an ever-evolving process.

Watch the video for Tomi’s full thoughts.

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