Part 2: RPA COE Development Master Class with American Express

At the July 2017 Intelligent Automation Chicago we sat down with Adrienne Hill, Vice President, American Express and David Friedman, Director, Robotic Process Automation – CoE, American Express the importance of customer collaboration, developing new RPA relevant skill sets, what it takes to build a leading-edge RPA center of excellence and how to demonstrate ROI to the Business. This is Part 2 of 2.