USAA Bank Fraud Concerns

[MultiMacnasty]

Why did it have to go to a reporter investigating it and publicizing it for USAA to do anything about

[smitdiot]

They basically hired criminals to staff their call centers to save a buck and refused to take accountability for it. I joined as an E-2 and kept accounts there for over 20 years. They were really good throughout my career but seemed to go downhill after I retired. I haven’t dealt with them in years and I’m glad they are finally getting called out. The customer service is worst than the cable company. This is good reporting.

[coletrick]

USAA is indeed no longer what it used to be.

[FennaVa]

I am really concerned about the current bank crisis, these are all the signs of yet another 2008 market crash , so my question is do I still save in the United States dollar or is this a good time to buy gold or some other assets ? USAA today who knows who tomorrow

[katisugarbaker]

This is when corporate media shines— when aiding consumers ! Please do more of THIS and less political propaganda. Good job. Please keep it up.

[bcase]

Seem like nothing happens until a news station embarrass the corporation.

[stolennimbus]

You can have the best fraud detection program but it's useless if you have hired crooks due to inadequate screening process for new employees.

[sageallure]

I was once extremely satisfied with USAA, having banked with them for 25 years. However, the service, which was once exceptional, has drastically deteriorated in recent years. A few years ago, I became so frustrated that I closed all my accounts, except for one, and now maintain as minimal a balance as possible in that account.

Clearly, the appreciation for military customers isn’t what it once was. Which seems to mirror a broader sentiment in America where politicians have realized they can express disdain for service members and their families, yet continue to label themselves as patriotic, without facing any political repercussions. Likewise, USAA.

[johnmartin]

I joined USAA when they opened up to senior enlisted. Was very happy with them, for 3-4 years. Then my homeowners and car insurance started jumping over $100.00 each year. They never would tell me why. But did feed me a load of crap about shingles on roofs, in my state. Left them and my insurance dropped by 50%. They just got too greedt.

[soze]

So much respect for this Problem Solver investigative reporter.

[javaskull]

That’s where I used to keep my emergency savings - but I pulled it out after learning about this.

[mainid]

I was going through my USAA account and seen a live $10k deposit made to my account. I quickly went through the password and pin reset. That $10k deposit really helped me out.

[checkN]

I get a stress attack every time I have to call them. They’ve raised my auto insurance many times, no explanation. I have zero tickets and no accidents. I drive 3000 miles a year. They lie at every opportunity. I’ll be searching got another company. I literally hate what USAA has become.

[sunso]

this is why local news channel is important.
it can get the news that is very important and close to the people
and get them the help and attention that is needed to force these company to do the right thing

[KrunchDAV]

I have been a loyal USAA customer for many decades. I’ve noticed for the last several years, however, that their customer service has continued to slide. At this point I’m considering moving EVERYTHING to another/other company)ies.

[joycef]

As 50 year members, this hurts! We remember the glory days! My husband has had numerous fraud alerts on his USAA Visa cards…they just cancel the charges and issue a new card. Once fraud was committed on a card he had yet to receive! I always wondered if it was an “inside” job.

[slopsec]

I've been with USAA since 1976. The best thing I ever did was start banking with Navy Federal. Never been happier with a bank.

[lllfgom]

When I joined USAA back in 1975 they were only staffed by ex us military and there customer service was great. They have gone downhill from there on all fronts sadly.

[animtorfiddler]

Thanks for the Support. Great to hear of the Local broadcast station doing such great service, when the Behemoth financial services group seems to have lost its way.

[yolandacalloway]

Not with this bank, but, I had the same thing happen to me back in January. All banks are targeted. When I asked my bank what I do or what is in place to protect my money, I was told scammers are clever and hard to catch. The bank returned the money back into my account. It was a hot mess.