How to PISS OFF a Car Dealer: 5 Things Customers Do That ANNOY Dealers

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0:00 Intro
0:12 Be informed!
1:35 Lying about credit
2:41 Not understanding math
5:10 The bank won't approve the loan
6:35 YAA

[voodoovinny]

I find it hilarious how the car dealer gets upset for the customer wasting their time when every single dealer consistently waste customers time.

[louiecatrett]

Best situation I ever experienced. My friends mom was looking at getting a new SUV. She’s the sweetest most soft spoken person ever. The she calmly said what she was wanting to pay (several thousand under the sticker price they listed. It was overpriced). They kept doing the thing of the salesman disappearing to “run it by his manager”. Ever counter was above her number. She so calmly would look at the number and say “mmm still looks over my number”. Mind you she has an 840 credit score and paying mostly cash. The salesman I thought was going to cry. After 30 minutes of the back and forth, she very calmly said she was hungry and ready for dinner. Thanked the salesman for his time and said if they find the car priced at her number to let her know. During it all she was relaxed, composed, and always polite.

Wouldn’t you know, she got a call that next morning. Got everything she wanted and more below what she originally said her cap was

[vivianblack]

I went to one dealer and was ignored for 45 minutes while the salesmen talked to one male and couple customer after the other. Finally one came over to ask me if "there was anything I wanted" and I said No, even though I was looking at the car I wanted. I bought the same one the next day at another dealership. Single women buy cars, too.

[zn]

Buying a car shouldn't be so difficult and stressful, but unfortunately we as customers have to rely on information such as this to avoid getting hosed.

[bob_frazier]

My wife is a soft spoken, polite, and gentle woman, unless she's speaking to a car salesman. It's a learned response.

[skiahigh]

Going over the sales contract line by line and revealing the dealer's creative math. I had a dealership change line items on the contract three times in order to keep the bottom line basically the same. After the second time I told the salesman that he had one more chance to get it right or we were walking. The third time was ok so we proceeded to the finance office. While closing the sale with finance the sales person came to the door of the office and said "The sales manager said we're not giving you the free tank of gas." My comeback was tell him to come say that to my face. The finance manager said don't worry about it and pulled a coupon for a tank of gas out of his desk drawer.

[bobthecpaontheloose]

Way back when - 25 years or so when I had a brief encounter in this business as a salesperson, a repeat customer came into the dealership I was working for and was ready to buy a new car of the variety that this dealership sold. As I was up the deal fell to me. The customer indicated the deal that was acceptable and because it was somewhat less than desired I went to the manager to get it approved. The manager commented that this deal would be ok but "let's have some fun - tell him that we are close but need x more to finalize the deal". The customer walked out without purchase and about 2 hours later he drove through the dealership parking lot in a brand new car purchased somewhere else. I wasn't pissed at the customer but the manager...

[PeterNorthsLeftTesticle]

I like to bring my wife. She finds ways to ask stupid questions which eventually wear a person down... and also multiple ways to ask the same question and then pouncing on any little discrepancy between the answers. This works even better when she obviously knows nothing about what she's asking questions about. After enough time, the salesperson is happy to talk with me again.

[Happylifenow]

No wonder people are grateful when they talk to me. I wouldn’t do any of this stuff and I hate it when my dealership wants me to. You can still sell cars without being assholes. It works

[entasis.fifty-four]

Will you be doing a complementing video called: “100 Things Dealers Do That ANNOY Customers”

[bretfrazier]

One dealership I went to continued to provide me quotes on a vehicle with additional items baked into the price, like paint protection, floor mats, extended warranty, etc. I told them I wanted one without that...they didn't get it. I went to a different dealership about 20 miles away selling the same brand vehicle and they were able to give me a quote as I requested. Using YAA's information, I was able to make a deal with them that was fair for the vehicle. This was in February 2021. I am enjoying my SUV!

[DrKehr-xfut]

The younger man is lucky beyond description to have the older man as his father.

[flycatchful]

Prior to purchasing a used car I always do a inspection. One of the most important thing to inspect are the tire. My last vehicle purchased had dry rot present on all four tires. I pointed this out to the seller and was told the vehicle was being sold "as is". My reply was that it was a safety issue and needed to be corrected prior to sale. He went off to talk to the sales manager and within a short time he came back. He said if I committed to purchasing this vehicle they would replace the tires. I agreed to the offer if they would allow allow me to pick the brand and mode. Off he went to see the sales manager and came back and agreed to my terms.

[brian]

The information you guys share is invaluable, but better than that is the awesome relationship this father and son have. World would be a better place if all family relationships were like that!!

[pvobama_]

1. When a customer goes to the sales tower to speed up the process. 2. Demanding that everything promised is in writing and signed by the manager.

[randomspirit]

Oh, I have another doosy for you! Years ago I wanted to buy a used half-ton pick-up. I had a friend, Mike, give me a ride to local dealerships to see what they had because I had already sold my little car. One had a long row of used half-tons but when we got out of Mike's car, all the salesmen ignored us. They were standing in a group outside, just chatting and laughing. Finally, I walked over and asked if anyone worked there. They all laughed and then one guy asked what we were looking for. I told him I was looking for a half-ton pick up, preferably a Ford, bonus points if it had a 302 engine. He said "Okay, " then looked past me and asked my friend Mike how much HE wanted to spend. I said, "Um, *I* am the one buying today." He smirked and kept trying to talk to Mike instead of me. So... I took every used truck on the lot for a test drive, insisting that that salesman ride along with me so I could ask lots of questions, and then I didn't buy anything...on purpose, even though there were two that fit my needs. As Mike and I drove away, I apologized for making him sit there and wait for so long. He busted up laughing and said it was totally worth it because he knows me well enough to know I was teaching that jerk a lesson.

[mikenimmick]

You know what REALLY pisses off customers? Calling about a vehicle or seeing it online and being told the price. You stop in and the price is mysteriously nothing like what is online or what you were told. I know this is a shocker, but 100% of the time it's wayyyy more expensive.

[acewings]

All people care about is is the monthly payment. It’s the dumbest mentality ever

[---crnw]

Car dealerships HATE it when you are car shopping. They expect everyone to come in prepared to buy on the spot. I've had a salesman refuse to let me test drive a car because I told him upfront that I was just trying to figure out which car I would be interested in buying, but that I wasn't going to buy today. I've had salesmen ask if I was married and if I needed my wife there. I said no, I'm just looking for now.

[Igotstaknowit]

I was at a dealership "just looking" and talking it up with a friendly salesman. He told me it was his second week there. I went back the next day to look again at a car I liked. A different salesman worked the numbers, said it was impossible to get close to what I wanted, but would get his "manager" to talk with me. Well, guess who the "manager" was? The new guy. When he looked into the cubicle he had that surprise, "Oh youknowwhat!" look on his face. I laughed at both of them. Don't trust anyone in the industry.