Fake customer wants INSANE upgrades on his $60 mountain bike

Today, a completely insane customer is going to walk into a bike shop with his $60 mountain bike, and ask the mechanic to install Sram AXS Wireless shifting, along with a host of custom made parts.

We placed hidden cameras all over the shop, and had the customer walk in with a GoPro on his backpack strap, made to look like it was off by disabling the screens, lights, and beeps. This is pretty normal in outdoor recreation areas, and the mechanic never even glances at it! Find out what happens in today's video.

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Thanks for supplying the bike, the upgrades, and the customizations! Wheels MFG is a great place to find derailleur hangers, bearings, presses, and frame-specific parts in high quality

GoPro supplied five Hero10 Black cameras, which feature a "scheduled capture" function that allowed all the hidden cameras to start recording at once. We were also able to shut off beeps, screens, and lights in the menu to keep them candid.

This is my favorite bike shop ever, and judging from this experience it's the best bike shop in America. It was hard to edit into the video, but Pat actually made new spacers for that hub and dished the wheel so that the cassette would have more frame clearance. He did all this to honor an absolutely ridiculous request that he thought was real.

Our actor did his job perfectly! @kristian_michels

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Music in this video is from

[WheelsMfgCO]

This video had us laughing hard! Thanks for letting us work with you on the project and hats off to Squatch Bikes & Brews bike for going out of their way for this customer!

[XxjoeyxXify]

He's a great example of how a bike store employee should talk to a customer!! Had some bad experiences with shops before.

[bloodandguts]

He was exactly the guy you want working on your bike. He needs a raise.

[ctsingletrack]

This guy is a true professional. He measured, determined that it would work, and got the job done. I wish every shop had a Pat. Some shops have more excuses than solutions.

[WestonNey]

The sheer disappointment and confusion on Pat’s face when he was asked to swap spokes 😂

[ashutosh_young_wanderer_]

Me being a bike mechanic myself, was so happy to see Pat treating the kid so professionally... We lack such mechs out here, but it was good to see such attitude ❤️. Kudos to Pat and you once again....

[sirunclerico]

"A $90 chain on a $90 bicycle" That is a statement I never thought I would hear. I just love the enthusiasm towards the build and I think its there because of just how ridiculous the request actually is that its become more of an experiment than a chore and that is why I love tinkering with bikes.

[phoenixGrassl]

He is such a great example of what a bike shop should act like great job Pat for being so good at your job

[JasonFoxLCB]

"$90 chain on a $90 bike." I'm sure that's not the first time he's put expensive components on an unworthy ride. 🤣

[billyb]

what an excellent shop mechanic: customer comes in, shows him the parts, no patronising comments, just gets on with the job. A credit to the shop. Man deserves a bonus!

[Alttabbins]

This is one of my favorite videos from this channel in a long time. I love the mechanics attitude through the entire thing. He did such a good job of representing what a good bike mechanic is supposed to be.

[onecoding]

This reminds me when my wife brought her mountain bike to a shop and wanted them to add dropdown bars + brake/gear shifters to it. The mechanic was all pompous and insisting how this wouldn't work and is a stupid idea. Went way beyond advice. So she went to another shop, that mechanic was like the one in the video, he was intrigued, did it and it worked. I would avoid shops with arrogant mechanics.

[motosker]

"Hes gonna be wearing a hidden camera!"
-Has gopro strapped to his chest.

[jdaniels]

What an awesome bike mechanic! He actually checked it out, despite the wacko factor of what the customer was asking for, then gave (surprised) accurate answers instead of dismissing it out of hand! I'm taking my next bike upgrades to this guy!

[Chrisovideos]

Reminds me of when I worked in a sports store 30 years ago. Anytime we hired someone new we always pranked them on their first night by calling from another line and when the new guy picked up we'd ask for help with "water ski poles". It was always funny to see how they handled it.

[willbros]

I LOVE THIS. HUGE props to Pat for actually listening to the customer, and doing what he asked, while subtly trying to make sure he understood that he was throwing a lot of money at something that wasn't really a good idea....but not at all being insulting or condescending. My favorite part, was how he kept putting parts on, and being genuinely surprised that it was going to work. "Hey, this is going to work, " with complete surprise in his voice.

[ooklamoc]

Pat being sharp enough to realize there’s monkey business going on but professional enough to be like, “hey, this might actually work” was awesome. Pat wins the internet for today!

[liamleech]

The fact he was so interested in how he got ahold of that wheel is amazing. Goes to show how much he knows it shouldn’t work

[Lizlodude]

Dude was super professional, awesome! Love the progression of "This *might* work" to "I don't see why it wouldn't work..." to "it totally works"
This is one of the few cases where "the customer is always right" actually applies. Glad that Pat commented that it wasn't dangerous though, that's where I'd draw the line. Someone wants to do something I think is stupid, more power to you, but I wouldn't want to give them something that could get them hurt.

[robertatkins]

Pat has to be the best mechanic ever. Not only was he very professional and humble but he really knows his stuff. He went right to measuring the hub and immediately knew it was custom. What a great guy!