33. ITIL | Problem Management Process Overview

This ITIL core foundation video explains about the overview, purpose, scope, objectives of problem management process which is part of the service operation.
Purpose of Problem Management
Problem management seeks to identify and remove the root cause of incidents in the IT infrastructure.
Minimise the adverse impact of incidents and problems on the business that are caused by underlying errors.
Eliminate recurring incidents and minimise the impact of incidents that can not be prevented.
Objectives of Problem Management
To prevent problems and resulting incidents from happening and to eliminate recurring incidents.
To minimise the impact of incidents that cannot be prevented.
Scope of Problem Management
Activities required to diagnose the root cause of incidents and to determine the resolution to those problems.
Responsible for ensuring that the resolution is implemented through the appropriate control procedures, especially change management and release & deployment management.
Maintain information about problems and the appropriate workarounds and resolutions.

[porpor]

I would love to see the workflow of this like the one you have shown in the previous video, the incident management one.