Auto Dialer - What is it, How to Use One, and How to Set One Up

In this video, we discuss and setup an Auto Dialer, a call-centre software feature that boosts productivity, improves efficiency and saves money. We look at the key benefits of using an auto dialer and show a tutorial of how to set up and start using CloudTalk's two versions of an auto dialer: the predictive dialer and power dialer.

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An auto dialer is a call centre feature that enables agents to automate their outbound calling and boost their productivity, as well as optimizing lower-quality contact data. CloudTalk's auto dialer also integrates with third-party sales automation software such as Salesforce, Salesloft, Outreach and more.

Key features of Auto Dialers:

► Automatically dials numbers from imported CSV files
► Integrates with third-party applications
► Maximising productivity
► Saves time by optimising lower-quality data
► And more.

Timestamps

0:00 Intro
0:22 What is an auto dialer?
0:35 Benefits of an Auto Dialer
0:55 Auto Dialer tutorial
1:22 Difference between Power and Predictive auto dialers
1:37 Auto Dialer tutorial continued
2:06 Outro

#callcentresoftware #VoIP #autodialer

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CloudTalk is a cloud-based VoIP call center software designed to empower your customer service and sales operations. It features powerful tools to automate and optimize routine tasks, leading to better customer care and higher employee efficiency.

[cloudtalk]

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[dexterousx]

*Thank you for this insightful video! Your explanation of the Auto Dialer's capabilities and benefits is both clear and comprehensive. It's impressive to see how this feature can enhance productivity and efficiency in call-center operations while also saving valuable resources. The step-by-step tutorial for setting up CloudTalk's predictive and power dialer is truly helpful. Looking forward to implementing these strategies to elevate our call-center operations. Keep up the great work!*

[ryan]

Does this work on voip phones or is it just online based

[Voipbusinesshq]

Auto dialer is an advanced feature present in VoIp phones that help businesses in improving the productivity of their agents.

[jayson]

So you don’t have an actual auto dialer if you’re calling one number at a time

[maiwandpopal]

maybe show a video of the actual thing in use lol

[AdHub]

your csv imports are no good. It doesn't allow customer fields to be added or allow mapping fielding. I have to use your exact import template and the worst part is that it's not even in different columns, each entry needs to be on one row, separated by ; semicolon. No user friendly as all, you expect people to tranpose thousands of records?

[Mr.Roy.B]

This does not help in all languages
You can only use English.