What are Predictive Dialers and How Do They Work?

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In this video, we cover the basics of Predictive Dialers.

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A predictive dialer is very helpful in saving time and improving agents' productivity. Thanks for describing it comprehensively.

Voipbusinesshq
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Hey!!
I want to understand when using 3:1 ratio, 3 calls are simultaneously connected. When agents answers one what happens to other 2?
Are they abandoned? And where does the other 2 connection stays?

khaanpaan
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