COPRA (CONSUMER PROTECTION ACT)

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The Consumer Protection Act, 1986 (COPRA) was passed by the Indian parliament and came into force on December 1986. The Act was passed to protect the consumers’ interest as well as to establish state bodies to deal with consumer problems and anything that arises thereof. Consumer courts were established as Consumer Dispute Resolution Agencies and they deal with consumer disputes, conflicts and grievances. It is a forum where a consumer may file a case against a seller in the case where the consumer feels that he has been cheated or exploited by the seller. The point of having a separate forum for consumer disputes is to ensure that such disputes are speedily resolved and make is less expensive.

As per the Consumer Protection Act, 1986 a complaint can be filed in: District Consumer Disputes Redressal Forum (DCDRF): If the value of the claim is upto ` 20 lakh State Consumer Disputes Redressal Commission (SCDRC): If the value of the claim exceeds ` 20 lakhs but is within ` one crore.

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Disclaimer-All the content of the video(Including tables,graphs,pictures, statistics and the description about the topic taken from the reference textbooks available in the public domain(hard and softcopies).

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