Customer Service English: The H.E.A.R.T. Approach

More English for work:

In this lesson:
0:00 Customer Service English: The HEART Approach
1:06 H: Hear
2:21 E: Empathize
4:02 A: Apologize
5:48 R: Respond
7:32 T: Thank

[engvidEmma]

Thank you so much for watching, everyone! More of my videos on English for the workplace:

[samforest]

Hello Emma. Please make a video about how to use the word"within" and what's the difference between "within" and "in". Thank you.

[soprasaber]

Health, peace, prosperity and many years of life, thank you for existing teacher.

[dredm]

To begin with the last letter of HEART ❤ - Thank you, Emma for this valuable lesson.
Not only English-wise, but also from the customer service standpoint. I live in the Netherlands which is a small country but overcrowded.
There is too much negative bias, where people needs to complain and frustrates themselves in order to let some other person comforts them.
I am glad for the genuine advice of to feel sorry for them, but never take the blame personally. Priceless 💷

[Aden]

Big love and respect teacher Emma.
wish you all the best ❤

[kvdzwgi]

You are the most intelligent teacher iever seen ❤

[RajinderKumar-dqmh]

Thank you so much watching, everyone god bless you, ❤

[luciomarification]

I love your teachings, your knowledge. Thank you very much for sharing with us Emma

[fdgfrth]

Thank you ever so much. Useful for English and business improvement. Your lessons make my skills better. Appreciate much❤

[schooltalks]

i am your Student my great teacher Abhishek kumar from india thank you for helping people

[Aiamoakson]

Hi Emma i am your student long time ago and back to learn your lessons again love to learn & love to see youขอขอบคุณ

[mbyldif]

You are efforts are highly appreciated! many thanks

[crisgalvis]

i cant belive it, Emma just at moment i being start to apply an one company related to the industrie of call center and somehow you show up in the better moment, I LOVE YOU THANKSx100

[nicolaspatrocino]

Wonderful lesson I want to see more lesson like this

[zahrababygarl]

Hello teacher thanks for this lesson, God bless you Dear sending love and hugs from Tanzania

[kostaskarouzakis]

Hi Emma.PLEASE GIVE US A VIDEO ABOUT THE USE OF THE WORD POP, INDIFFERENT CASES!!!THANKS A LOT.

[aaronalvarez]

Emma that tipe of videos help me a lot, thank you.

[soprasaber]

Good night teacher Emma thank you WONDERFUL.

[bangaladenis]

Thank you for this important lesson i didn't know before. wonderful lesson well done

[MikuMiku-mvdo]

Oh OMG I can't believe I am first view here 😃😗 thank you sooo much teacher ❤