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Designing a User-Centric LocalGov Drupal Website for Woking Council
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In this session, Invuse and Woking Council dive into the discovery process behind the creation of Woking Council’s new LocalGov Drupal website.
They explore how they’ve collaborated with staff and residents to understand user needs and improve digital services, with a focus on enabling users to self-serve effectively.
They share key insights from the discovery phase, including user research findings, pain points with the current site, and opportunities for improving key user journeys.
The session also covers how they’ve started to shape the new website to meet these needs - offering flexible, cost-effective solutions tailored to Woking's needs.
Through real examples and interactive discussions, they highlight how the new site will simplify access to key services for residents, foster engagement, and support operational efficiency for the council team.
They explore how they’ve collaborated with staff and residents to understand user needs and improve digital services, with a focus on enabling users to self-serve effectively.
They share key insights from the discovery phase, including user research findings, pain points with the current site, and opportunities for improving key user journeys.
The session also covers how they’ve started to shape the new website to meet these needs - offering flexible, cost-effective solutions tailored to Woking's needs.
Through real examples and interactive discussions, they highlight how the new site will simplify access to key services for residents, foster engagement, and support operational efficiency for the council team.
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