The Best Exotic Marigold Hotel (2/3) Movie CLIP - Telemarketer Training (2011) HD

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CLIP DESCRIPTION:
Evelyn (Judi Dench) teaches Sunaina (Tena Desai) and her coworkers how to successfully negotiate a telemarketing call.

FILM DESCRIPTION:
A small group of British retirees learn that the life they want to live might not be the life they need to live after pooling their resources to spend their twilight years in India. Upon arriving at the once-opulent Marigold Hotel, however, the eager pensioners come to realize that rumors of the building's restoration have been greatly exaggerated. But just when it starts to seem that the privileged seniors have been swindled out of their life savings, they summon the courage to sever their ties to the past, and embrace their new life with a sense of wonder and adventure. Tom Wilkinson, Maggie Smith, Judi Dench, Bill Nighy, and Dev Patel star in this uplifting comedy-drama from director John Madden (The Debt, Shakespeare in Love).

CREDITS:
TM & © Fox (2011)
Courtesy of Twentieth Century Fox Film Corporation
Cast: Sid Makkar, Tena Desae, Judi Dench
Director: John Madden
Producers: Graham Broadbent, Peter Czernin, Sarah Harvey, Caroline Hewitt, Jonathan King, Pravesh Sahni, Jeff Skoll, Ricky Strauss
Screenwriters: Ol Parker, Deborah Moggach

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[Mattbarson]

What’s interesting with this scene is that this very much me personally (I mean the caller who’s selling whatever). I do sometimes find myself constricted by targets and objectives etc on the phone that any kind of empathy showing gets lost because of all the stuff I have to concentrate on - funny how a friend talked to me about a situation they were in and I could feel far more empathy in that moment - maybe in that kind of environment in work, it’s not so much that you don’t feel anything, but just strive too much to hit targets that humanity gets lost along the way. This is one of them scenes that needs to be played in call centres to help call handlers open up I think.

[LilyGrace]

I had two jobs where I explicitly had to upsell. One job it was optional extras at a theatre, the other was selling packages/promotions at a gaming store. I got employee of the month, not because I sold a lot, but because I could always make the sale. It's not about the numbers, or pushing what the company wants you to, it's about what the customer _needs_ and trying to find the best deal/product for them.