India's New Consumer Protection Law

In August, India ushered in a new age of empowered consumers, when it passed the new Consumer Protection Act, 2019 – replacing the over three-decade old Consumer Protection Act, 1986. What are the key features of this new law that Indian companies must be mindful of? How will it impact the way businesses function in India? Zakir Merchant, Partner, Corporate & Commercial talks about this new law in this video.

[sunnygangar]

Sir, if India needs to gain international repute in consumer protection movement, then it just not only needs a sound law but also an effective implementation. Consumer Commissions are almost dysfunctional in smaller towns on account of 100% vacany. Even in metropolitan cities like Mumbai, you would find only 2 members on the bench instead of 3. And sanctioned strength of 3 is also too poor to handle the consumer disputes, given the number of cases it has.