Electric Company Performance Metrics Driving Growth and Delivering Customer Value

This is a webinar by the EEI International Program originally recorded on Thursday, December 14, 2017.

Key performance indicators (KPIs) are essential for electric companies to measure performance during this period of industry transformation. Electric companies can leverage these metrics to continue driving growth and delivering customer value. In this webinar, EEI International member company UK Power Networks will share their journey on how they went from being one of the lowest to one of the highest performing Distribution Network Operators over a six year period. This webinar will include an overview of the actions that were central to achieving this vast improvement in performance including ensuring that the metrics measured aligned with the company vision with clear accountability around service and value delivery.

Speaker: Colin Nicholl, Head of Business Planning, UK Power Networks

Moderator: Dr. Lawrence Jones, Vice President, Edison Electric Institute