Introduction to ITIL - Basics

ITIL, expanding to IT Infrastructure Library, is a complete set of practices in IT service management. The video serves as an introduction to ITIL, starting off with the basics of ITIL and how it fits into the IT service management. Going in a little depth, just to help you understand well, the video talks about a "Service", a "Process" and a "Function" in the language of ITIL.

Moving on, within the basics of ITIL, you will get an overview of the five stages of service lifecycle from service creation to service retirement, which include:
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement

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