How to get into Customer Success

Learn how to get into Customer Success. Here are 3 clear steps to take to help you land a job as a Customer Success Manager in tech.

Resources mentioned:

[jazzyjeremy]

I am so excited to come back and comment on this video. This was the first customer success video I watched back in January when I was first interested in transitioning to a new career.

Now I start my first day as a CSM in September!!!

[Greynarl]

I have years of retail management experience and I'm interviewing for a CSM role soon. Wish me luck!

[Enchika]

thank you for existing :) Im coming from a Saas company and customer support (team lead, manager). now im supposed to interview for customer success in an awesome start up saas company next week. Wish me luck!

[Omangozika]

I am glad for the day I saw your video on Tiktok!! Been eating your content like food, thank you so much. Looking to transition to CS soon

[santanaramos]

I have been feeling a bit hopeless in my knowledge over the years in applying them to this position field moving forward.. Im glad I stumbled across your video and noticed your Interview Prep schedule! I was recently laid off so once I have the funds, I will reach out to you and get that one on one time with you!

[Emjoj]

Your videos are amazing! Thank you for them. Good structure, straight to the point and useful information. You are a very good and sympathetic speaker. Not surprised you are good with customers :D

[LeonExplores]

Great introduction! I am trying to pivot from sales into CSM.

[monicalapinard]

I currently work as a Compliance Auditor for a healthcare company and I am struggling with transitioning into this role. I am currently enrolled in two codecademy courses like you suggested. Thank you!

[carmelgrace]

Thank you ! this is great information, I have a lot of work todo.. The '' subject- matter expertise" gives me more confidence. my new career awaits me :)

[graceonyeabor]

Than you so much, looking to transition into Customer success and this is really helpful

[atobran]

Ma'am! YOu are brilliant! I'm glad I found your channel!

[kristenalmonte]

There are a few courses for this online with a time frame. I will check yours. I just don't want to pay anyone if I can figure this out on my own and save time. I am a teacher that is looking to leave the classroom to get into Customer Success.

[swtchris]

Great video and action points. Loved the fact you provided resources, thank you!

[RandomAzzPoztcard]

Great video! Learned a technique on how to break into the industry two minutes in!

[BecomingVonnie]

I am very empathetic, excellent listening skills, and have a background in research. However minimum background in tech. I have a lot of experience as an admin and used a lot of technology when I had to go remote.

[matthewallen]

I know it’s a year later now, but I’m a junior software engineer with a background in customer service and social work before that. I miss working with people and building relationships, this type of role seems could be a good fit.

[gracielakh]

Do you need to be able to work with Excel or PowerPoint or anything else tech

[ShubieG]

The link is broken for Open Book of Customer Success.

[Amirahm]

Hi there! I was wondering if you could post Austin's linkedin here? wasn't able to find it in the details of your video or in the comments. Thanks so much for this content, I've watched almost all of your videos now trying to set myself up to be successful in stepping into this career!

[jenweaver]

Is there an article or reference for the survey you mentioned about Subject Matter Experts?