How to Fix Microsoft Authenticator Not Working on Android and iPhone

Microsoft Authenticator may act up on your phone and it can be annoying. Occasionally, the app may disappoint you when it stops showing codes or displaying sign-in requests on your Android or iPhone. This can lead to delayed or incomplete logins and other issues as well.

If you are facing the same issue, then this video is for you. We will solve and discuss the various fixes in this video. Stay tuned and watch the video till the end to know more!

[eliomaniscalco]

I have never ever experienced such a terrible app.. this is the biggest failure when it comes to customer service .. I am impressed

[thagwap]

I really don’t understand this awful app, I can’t use UKG or outlook for work. It tells me to input a number on the authenticator but there’s no prompt box that pops up for me to put the number in.. I deleted the account on the authenticator and signed in again and now it wants me to enter a number again with no pop up prompt on its own app. It makes no sense I’m in a continuous loop getting nowhere

[jondoe]

What a nightmare. It demands a code to install it but it can't generate the code until it's installed.

[rigobertomondragon]

The App is telling to put the code on the same app it’s in but no where to input the number 😂

[casioplayer]

Nothing mentioned in the video worked for me.

[AzzasPad]

Wont even allow me to force stop. Tell u what, this app is really doing my head in and only have 3 days until university starts 😡

[milomateer]

i cant sign into my school email because I need a code from the authenticator, but i cant get the code because the authenticator app also wants a code, but i cant get the code without getting the first code!!

[chigomezgomhango]

Nothing mentioned here seems to be working. Seriously reconsider this app and fix these issues.

[RamonRusticoBARTE]

absolute chaotic app. I have this issue now and stuck in a loop.

[lovedeepbrarpb]

Brother i was facing the problem related login in student portal as the code is not generating on Microsoft authenticator as it was first delete by me, now im trying to open my portal but still required code so please Brother help me

[AzizStamshalov]

Problem solved! Hey guys, someone said to me to check old phone, which is still being used by my little bro, and i have realized that initially that App was installed to this phone. An next devices you are trying to install the app will be as ''second" device.
All we need is that fking verification code in old phone/device, it works!!!

[andyx]

Good video, but I feel like checking for an app software update skills be one of the forest things that July recommended, or at least before needing logout of your account and then reconnect it back to the Authentication app

[michelleg]

None of these things worked but my IT department was able to help me with the problem Now it works

[GulmiD]

for me to login to my microsoft account from the authenticator app, i have to enter the code shown in my app and surprise surprise there is no code. how lovely is that? wonderful.

[MarlandoPowell]

I was having the same issue a couple months ago. Thankfully my cousin who work as a software engineer in the air force . Help me figure it out .

[fadedking]

I have tried everything and i cannot find a single way to find a 6 digit code to any of the apps that i set 2 step verification for. Customer service told me to screw myself. Dont use microsoft authenticator period.

[SocialsAwkward]

Tried it all. Thanks for the tips, but nothing worked.

[deedauntless]

If you're stuck in a loop where you get a code, but you are not able to put it in Microsoft Authenticator here's what helped me (on my mobile phone). 


1. On another device, log into mysignins from Microsoft with your school/work email and password. 2. Go to security info. 3. Here you will have an overview of the MFA approved devices. On the tile where it displayed my phone " Phone X ", I pressed delete. 4. On my mobile phone I opened the Microsoft Authenticator app. It will now tell you there is no email registered. 5. Re-add your details and follow the app's instructions. I hope this helps! ❤️

[jimdee]

When I long press the app it only prompts to uninstall so the info here is not accurate

[myroseaccount]

RUBBISH. Why did you tell us to FORCE STOP. That screws the app completely