How Could They Mess Up This Bad... Again - $1500 PC Secret Shopper 2 Part 1

It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. Let's see how they did.

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Title: Laszlo - Supernova

[TheSa]

"I'd like to buy a computer"

Dell: Sure. We sell computers at our extended warranty store.

[bluewiz]

Sarah: I want to buy a computer.
Dell: Oh, you mean warranty.

[CricetoFunni]

I am still convinced they called a scam center instead of Dell. That was genuinely horrible.

[stevenm]

Dell sounded exactly like a scammer, would've had me hanging up by the second "extended warranty" offer

[notenoughtime]

"Hello, is this Dell?"
"yeah, this is the robbery department, do you want a warranty?"

[grone]

“Hello I would like to buy a computer”

“Sorry, you have reached Dell, leading financier, warranty-retailer and Anti-Virus whole-saler.”

[numberslettersstuff]

The Dell call was everything wrong with these types of calls. Just wow.

HP was everything I would expect from HP. Love them. They are full of good eggs.

3rd call was one of the best. Those guys are the dream people you want on the other end of the phone. The delay wasnt the guys fault. They are probably busy. They are probably busy because they are good. Probably not many of them because they are actually trained and hard to find.

I am going to use maingear for my next PC. That experience was what I want.

[sjh]

personal note
02:55 Dell
12:30 HP Canada
16:03 iBuy Power
19:28 Cyber Power
23:10 Origin
27:30 Corsair
29:42 Maingear
32:35 NZXT

[omaa]

Dell: "Do you want an antivirus"
Sarah: "No"
Dell: "Anyway"

[jimmyl]

Sarah: "Hi I'd like to buy a desktop computer"
Dell rep: "You want a warranty and financing"
Sarah: "No, a computer"
Dell rep: "OK sure no problem, warranty and financing"

[penvzila]

I love that cyberpower transferred you to a sales rap and then the sales rep basically said go away and hang up the phone.

[lordreyes]

The guy with the chicken was the best of them all.
He was even humble when she ask about the roster lol.
He knows his stuff about computers

[CLKFL]

I’m very impressed with the HP rep. That guy actually know what he was doing. His “partner” the roster was a good sales, too.

[World_Theory]

This video is a hard-hitting service to the public, with high production quality and tasteful humor! 10/10

[archieralphhutchinson]

im still so impressed by this videos intro, i could watch it all day and still find it humourous every time
Defo deserves an OSCAR

[blastmanutz]

14:10 - dear LTT. I worked as a commercial salesperson in a computer stores for quite some years. This right there was a classical "woops we screwed the pricing, customer wanted to pay 2k$, why are you selling her a PC for 1.6k" from a supervisor probably.

So what do you do in this case? Fake the "out of stock" situation, provide an option for 2k and if the seller refuses and wants to opt for the 1.6k one, just offer her the same PC that was advised at the beginning, magically appearing in stock, since the seller was so scarce with information there was no way to tell if he was talking about the same PC.

Ezpz, 2 grand in the bag. And the guy probably heard a few words from the supervisor to boot.

[dragonarmy]

Dell sending a technician to your home sounds like a threat!

[egs-zhdt]

Nobody:

Dell and their warranty: "I aM onCE aGAin aSKINg foR YoUR FinANCIal SUppORt"

[casedistorted]

I can't wait for the third PC Secret Shopper for them to do.
RIP for Scrapyard Wars but maybe we can keep the Secret Shopper series going for a while.
Also bring Sarah back, she did an excellent job!

[Aaron-bept]

I've watched all of these shopper series' multiple times - Can't wait for Secret Shopper Season 3!