How to trigger customer satisfaction surveys using Freshdesk and Delighted

In this video of our #DeliverDelight Interview series, watch Delighted's Seán Mancillas talk about how to trigger Delighted surveys (ex. CSAT) based on interactions in Freshdesk (ex. ticket solved).

Chapters:
0:00 Introduction
0:41 Why should businesses empower customer support agents?
1:46 How does Delighted improve agent experience?
2:09 How does Freshdesk + Delighted integration empower agents to drive better customer support?
2:48 How does automation help businesses improve customer support?
4:01 Key Takeaways

#Freshdesk #CustomerSupport #CX