Graded Assertiveness: Comparing Approaches (PACE vs CUSS)

Sometimes, to get something done, or to get someone to stop doing something, you need to use Graded Assertiveness. A lot of people have heard of Graded Assertiveness, but I've found that surprisingly few have a reliable, structured approach to delivering it. In this video, I compare two models (PACE vs CUSS) and give my thoughts on what works best in the real world.

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0:00 - Graded Assertiveness: 2 Models
0:27 - PACE
1:31 - CUSS
2:22 - Summary and My Thoughts

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[davideophile]

Excellent video. You deserve so much more subscribers!

[nicholasbishop]

So I'm currently applying for paramedic internships in Australia where conflict situations/cases are frequently used during the interview process. I have heard of PROBE, but not CUSS. This is a really helpful way to break down those situations and fits more with the context. Thanks for this!

[ciaranodonnell]

An excellent video Hayden - so well structured and so many real examples as well. And I'm a finance/numbers guy!