Introducing CHIP: Your new AI Digital Assistant

My Service Desk provides an innovative machine learning and advanced artificial intelligence solution –CHIP– our chatbot. CHIP ensures that the user’s IT and office work environment are always fit for purpose, by informing, assisting, resolving, and transferring any issues that the user may have.

CHIP uses powerful AI, analytics, and natural language processing to give employees smart, accurate, fast help with their questions or issues. CHIP can help resolve issues with email, business apps, or connecting to a network; it can help clean up a hard drive or reset a password; and much more. CHIP learns from every interaction and applies new learnings to improve support continuously. Only the most critical incidents need to be resolved with direct human interaction, this saves time and money and keeps all stakeholders happy.