The Best PSA Tool for MSPs

Over my time of running my MSP, we struggled to find anything better than Connectwise Manage. Until very recently, when I came across Halo PSA. In this video, I wanted to explain why Halo could actually be the very best PSA system for you to use in your MSP

#SMALLBUSINESS #PETEMATHESON #NOTABUSINESSCOACH #MSP #CONNECTWISE #HALOPSA #PSA #HALO

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My name is Pete and from 2011, I started and grew an IT Support and Services Company from £0 to over £1m in turnover before selling the business in 2020. New video's every week! I upload vlogs, tech reviews, how-to / behind the scenes technology videos.

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Disclosures: All opinions are my own. Some links in the descriptions are affiliate links that if you click on, I’ll receive a commission at no additional cost to you.

--SMPOST--Is HaloPSA better than ConnectWise? Let's figure it out

[tomskurian]

Keep up the good videos. Tried DeskDay PSA?

[DrEagleTalon]

Keep up the great videos. High quality. Well wrote. Informative without all the extra bull crap, just what you need.

[DPCTechnology]

CW needs legit competition. I don't see us ever changing but there is a real opportunity (CW sold for $1B to TB) for a great startup...

[deserttek]

I'm currently on DATTO PSA and it has been frustrating. Was thinking of moving over to Connectwise but then my tech showed me this video and I am now looking to see if Halo is more suitable

[mahlonotero]

We're currently using Syncro, & the platform works well, but is a little immature. There's a lot of features that I would like to have that aren't there, & other features that have no business being in a PSA for MSPs.

I'm definitely looking at moving to Halo PSA in the near future. Especially since Syncro does not offer any project management.

What RMM solution do you recommend pairing with Halo? Or does Halo include one that I'm not aware of?

[olivierflash]

The question is, what RMM could you use with Halo PSA? I mean Connect Wise got everything at the same place but to run an MSP you'll need an RMM like Syncro, Ninja or whatever. In the end, I'm wondering, what would be the best option. If you have an alert on Syncro, how can you trigger script to run from Halo PSA? That's the only "deal breaker" for me.

[NotaBusinessCoach]

What are your current feelings towards your PSA? (And which one are you using?!)

[admondallo]

Do you have any other recs for a ConnectWise alternative? I'm just starting a new small MSP (2 agents) and I can't seem to find anything that closely resembles CW. I'm happy to spend some money, but I can't yet afford the $250 / month minimum. I checked out Halo, but as you said, they are now requiring an agent minimum that I also can't afford. If you have anything, please provide an affiliate link. Thank you!

[Nobodyday]

Well, not for growing businesses of all sizes... growing businesses of 10+ users..