Client Obsession in Transportation

Client Obsession in Transportation - How Customer Obsession in the Middle Market Makes the Difference

Having a customer-obsessed approach can significantly enhance transportation outcomes and drive overall business growth.

Midsize and growing businesses often face unique challenges in the transportation industry, from limited resources to difficulties with scaling their logistics operations. Partnering with a managed transportation provider that prioritizes your needs—and those of your customers—can make all the difference in overcoming these obstacles.

Ben Graeff, Chief Operating Officer of FreightPlus, and Rob Crews, Vice President of Customer Success, will discuss how a hyper-focused commitment to customer satisfaction, supported by the right tools and strategies, can transform your transportation operations. They will explore the pivotal role of exceptional service and the importance of Service Level Agreements (SLAs) in ensuring client success and long-term profitability.
Join us on August 20, 2024, at 2pm EST to explore how a dedicated focus on customer obsession can elevate your organization, enhance service quality, and pave the way for sustained growth.

[jalontf]

Well said at 13:28. Cannot understate the importance of making your customer feel that you are an extension of their team. Automation of processes is fantastic and superbly efficient, but the moment it bites our customers, if we just shrug and downplay it, they will get a bad taste and feel a growing distance from the human element. I find a best practice (among others) to throttle that is with "virtual MBWA."