Password Reset From Your Primary PS4

Learn the easy way to reset your PlayStation Network password using the primary PS4 for your account.

[jacobteague]

This would be great if the email actually sent and your customer support service actually worked

[tkljuca]

I requested a password reset at least 10 times in the last week and haven't gotten a single reset email still. I tried the online support chat, a bot replied and then ended the conversation as soon as I typed my online ID wrong. I gave the chat bot a bad grade and I am now banned from using the support chat for the rest of the day. If this was some new company, I would understand this but we are talking about Sony here. How you can have customer support this bad is beyond me. And all of this because of a single email that in case of other accounts (not Sony) arrives in second and is deleted a couple minutes later when you are done with the password reset.

[ZeldaMaster]

sony actually laying off their entire staff, now no one can get support

[jorgesanchez]

Thank you for omitting to remember the birthday date. My account was created 8 years ago and I was under-age. I put a false date which I did not remember and could not change the password :) Until this day JAJAJA

[wizzy.]

I did this but the email hasn't sent :(( and i can't contact them

[tasmsinistrsix]

I tried getting the PlayStation app, but I forgot my passsword for PSN. I got an email sent for me to change my password, and it asked for my DOB. The thing is that I forgot what I put in because I was 14 at the time of getting the PSN account so I didn't use my birthday. I'm 18 now. Then, I stupidly signed out of PSN on my PS4 Pro, and now I can't get PSN on my PS4 until I remember the DOB. This is pretty much a dead video, but I'm seeing if PlayStation Support will see this.

[fabycardinale]

But what if i forgot the passeword for that mail and i can’t contact them ? Please help

[louisdixon]

All I get is my playstation saying they have sent an email and weeks later still nothing.

[SwagcatMemes]

Its annoying how the customer support is somehow so trash to the point where playstation is known for its bad customer support. Ive been signed out my playstation account for over 7 MONTHS and i have not received A SINGLE RESET EMAIL its just absurd.

[iluvthree]

question: what if we dont have the account nomo as if we lost the phone or device the email address was on

[leandronied]

I forgot my account password and don't remember my date of birth
HELP ME

[glows]

I did all these but sent me a email saying that it has been already changed and I didn't change it and I can't sign back in

[maico]

I have done this multiple times. No email. I wait and it’s obviously not me at this point as I’ve requested the password change via phone and PlayStation. They have a bad system. We’ve resorted to this because their method can’t work itself out.

[thankyou]

I dont know how to access my email because i forgot the password for that email and the email used for that email so when i click for got password i cant send it to the eamil because i cant access it ughhh

[ediyt]

And what if I forgot what date of birth i entered?

[beastvoid]

i need help i forgot my password for my account and everytime i keep trying to reset it the email wont get sent plz help

Edit: hey everyone go to the website they added a live chat so they can help u i got my account back that way

[SoapCkat]

Too bad the phone I had the email broke and I don't have it anymore and since the whole problem is that I don't k ow my password I'm fucked 👍

[kennedi]

thank u so much. im panicking cause someone got on my acc and changed the password.

[GaugeHardy-mhfk]

It still didn't work it says my birthday was was not correct even though it was

[nonopp]

Ole showdown boy real day 1 g herbo fans