UX Tea Break: Two questions to ask on a field visit

I answer the question, "Can you please tell me a few open-ended questions you always ask in product discovery interviews in order to learn more about the problem space?"

Have a UX-related question you want me to answer? Post it in the comments.

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I can come to you and train your team in UX:

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Let's connect:

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Spanish captions (when present) provided by the LabX of Sperientia [studio+lab]® (México)

[fransgaard]

If a user is particularly nervous, I sometimes as them to talk me through what they do as if I am their apprentice. I find that really helps loosening them up so they don't feel they are the ones being "tested"

[camillesantiago]

I also like to listen to what the interviewee says and ask questions related to the details he/she has mentioned. It is interesting when you want to understand more about an unknown issue.

[mrpitusberry]

Great videos and approach. One question: what do you do when your clients have very specific questions they want to get answered by the field visits? Participants will not always be able to show or tell everything they do or know because they might just not think about it during your visit. Do you still have a list of those specific questions with you or how do you handle a situation like that?

[sebastianvisual]

Great video!
Where can I Find the link for the doc with the questions?

[dilgabriele]

Thanks for answering my question. Very clear and straight to the point! About my name, don't worry, even Italians don't know how to pronounce it! :-D

[alekseiruin]

David hello, can you please make a review of the Software pieces which can document, archive, support all the UX-researchers activities?