LISA19 - Expect the Unexpected! A Method for Handling Unplanned Work

Dan O'Boyle and Brian Artschwager from Stack Overflow describe their team-based method of prioritizing and handling work, with an emphasis on unplanned work that comes in mid-cycle.

Expect the Unexpected! A Method for Handling Unplanned Work

Dan O'Boyle and Brian Artschwager, Stack Overflow

Does your team suffer long, unstructured meetings?

Is your team mired in unplanned work?

Do you struggle to provide a timeline or status on deliverables?

Are you interested in practical street magic?

We’re not magicians, but we can help with the first 3 problems!

Ops teams tend to have a higher volume of unplanned work than any other similarly sized team.

This talk will attempt to explain the details of a practical method of managing unplanned work, though the engaging story of how our team used this method to systematically process our previously unending backlog.

Have you EVER been this excited about process and procedure!?

Unfortunately, it's all downhill from here.

But we promise to keep things as lively as possible, without fireworks, or magic (Stop asking).