3 Steps to Create Your Service Blueprint webinar

In addition to your training manuals, Standard Operating Procedure (SOP) documents and strategic plans, do you also have a clearly defined (and up-to-date) service blueprint? If not, you should. A service blueprint is a living document that shows how the things that a customer experiences are actually produced from start to finish. In this webinar, we detail the interactions between service users (customers), customer touch points and service employees, as well as the front-stage and back-stage activities that go into creating each “moment of truth.” You’ll learn how to develop a service blueprint that can cut through the complexity and help you and your team understand the bigger picture of customer service.