Help Desk vs. Service Desk

The terms Help Desk and Service Desk are often used synonymously, but the two vary in several important ways, and understanding the difference is crucial for ensuring the success of an IT organization. While Help Desks function as tactical support for individual incidents, Service Desks function as strategic support for organization-wide issues, focusing on root cause analysis and proactive service improvement.

[enanoh]

Direct, concrete, no questions. Well explained, thanks.

[Deliquescentinsight]

I began my career as a 'Help Desk Officer' but I went on to build Service Desks, really it is the emphasis and scope of either operations that differentiate them

[jamesnamburiamei]

Explained in very simple. He is one of the most handsome person I ever see in this Universe.

[MilesLee]

Very beautiful video God bless please continue doing these videos 👌

[-qu]

I love how it basically boils down to a "customer" calling in for help with a problem. Here we are making YouTube videos, over- complicating the minute differences trying to make them seem like two completely different things when they actually overlap and provide the same damn result. Help and Service ARE synonymous. Customer calls the same phone number expecting the same desired outcome- help and service.

[peggyhodson]

Awesome, I mistakenly apply for a job thinking they were the same!

[mybronco]

more simply put, a Help Desk may take the time to explain to the user how something works and "helps" them through the issue, a Service Desk may say they are only there to create a ticket and move onto the next caller, "we are not here to help, we don't provide training the user should already know how to use the device or system"

[AndreaRusso]

I have been working in a company which considered itself service desk and another one which qualified themselves as Help desk: they did not explain this difference at all. The way of working and the goals looked to be the same.

[jeneil]

We call ourselves service desk but our users who call us called us helpdesk hahaha..

[laxmigurung]

Hello, I am speaking from Nepal. By profession, I am a health worker. When I want to live online in Nepal from Nepal and use my GB to earn money, is it possible? Please let me know if there is any web site.

[wozsalam]

i just hate it when a company hiring service desk yet their jobscope is helpdesk

[TylerJosephSmith]

I just loathe the words “help desk”.

“Service desk” sounds much more professional. I also call them “incidents” instead of “tickets”.