Learn to be a Top-Gun Troubleshooter Through Simulation

Before a pilot is given the keys to fly a passenger jet they spend many hours in a simulator preparing to avoid dire consequences. Troubleshooters in all walks of life prepare for real-life calamities by studying theory and working through case studies none of which replicate the pressure cooker they find themselves in when things have gone pear shaped.

Emel Firtina and Christoph Goldenstern discuss how Kepner-Tregoe’s new platform simulates the pressure cooker of a live challenge complete with consequences and rewards for actions taken. And, since this is a “safe to fail” environment, negative consequences to the organization are minimized and learning is accelerated.