2018 Audi SQ5 Ownership NIGHTMARE - 1 Day on the Road, 50 Days in the Workshop

Buying a new car sometimes isn't as stress free as you might think. Here is a story of one families experience with their new 2018 Audi SQ5.

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[trangster]

I have exactly the same car, 2018 SQ5, and mine has been flawless, even better than my Lexus and Toyota, certainly much better than my BMW. Other than changing front and rear brakes, oil and wipers, I’ve had no other issues until today. But I do maintain my car very religiously and change my oil every 6000 to 7000 miles.

[phillm]

I have an 2016 Audi Sq5, thankfully it’s been pretty reliable except for 2 items. One was the panoramic roof rails that was creaking and they couldn’t fix it(twice). The other was the infamous plastic water pump housing. Both was replaced under warranty(this also happened to my 2010 Q5 3.2). 70k miles and running strong but I am preemptive with the maintenance. I clean the intake twice a year with CRC intake & valve cleaner. At 65k miles I changed the supercharger and accessory belt along with spark plugs. Oil changes every 7k miles and I twice used Motorkote engine treatment.

This guy definitely had a lemon 🍋 and the dealer was absolutely giving him the Ahole. I’m glad he got a new 2019.
Never trust a dealer, no matter how good of a deal they give you. I only bought mine when they gave me a 5k off msrp.
Don’t dance with the devil unless your willing to play her game!

[drk]

In my experience with car dealerships and property managers, when they say to you "we will call you back" or "I will get the manager to call you back", they will NOT call you back. It is a tactic used (at least here in Australia) to get rid of you.
BTW Patrick, just discovered your channel. It is concise, fresh and very informative. I didn't feel the need to fast forward or stop the video at any time. Well done.

[winfle]

In Ukraine, when ANY functiion of a car doesn't work withing 14 days as expected (can be a single button) you can return car to dealer with money return.
Additionally, if car was in a workshop more than 30 days during calendar year (being under warranty) you can also return a car and get your money back.

[ronrichardson]

I was until i saw your video quite keen on a SQ5. And had it on my shortlist .. Now i will have to rethink

[chtobin]

I had the same problem with my SQ5 2018. I took it in 3 times. It ended up being in the shop well over 30 days. Ultimately it went into limp mode after arriving home, in the airport parking lot, at 12:30 am. They replaced it after being in the shop for 30 days and they still hadn’t figured out what was wrong.

The one that they replaced it with - no issue.

[Blake]

Great video! Please make more like it. These instances need to be more publicized.

[andrew]

Unlike the Americans, we don't have the Lemon Law in Australia, and the ACCC hasn't been active enough in chasing refunds/replacements for cars that fail to work properly. Holden and Ford have pretty much regarded Aussie Consumer Law as advice instead of law until recently

[yusufabdul]

I had a friend here in the US she bought a brand new Subaru Legend I think it's called and it was the same thing the car just had a problem from like the week after she bought it breaking down breaking down breaking down I fix this they fix that but in the end they actually did give her a brand new car because there was nothing they can do I think you actually could buy a brand new car that is a lemon I haven't almost 20 year old Audi she runs like a sewing machine every now and then light will come on and I actually appreciate it because it tells me I need to do something and went into limp mode maybe once ignition coil since I'm somewhat mechanically inclined I fixed it myself so hopefully everything works out cuz I think Audi is a great car

[HEKTIC]

We need a lemon law bought into Australia.

[AndrewKNI]

Brilliant video Patrick. What a disappointment after getting a new and expensive car. Think I will stick with mainstream cars with a good reputation for reliability and customer service. I have been driving Hyundai's in the UK for the past 7 years and they have proved to be excellent.

[genkifd]

this happens just too often - throughout the world there should be lemon laws for at least the first 3 months. i have of a few nightmare stories as well been one, particularly a brand new M5.

[jaysullivan]

It's so weird that Audi can never find an issue/ find a resolution for an issue on their own vehicles; even if it is a common issue. I have a 2016 A3 and I have been bringing it to them for a squeaking in the engine. I'm pretty sure it's not the serpentine belt because it is new. I asked them to check the pulleys and they say the pulleys are still good. As a matter of fact, they say the car never ever squeak in their presence. Now my brother in law and two co-workers are having the same issue and no one can ever find out the issue or their cars either. (2017 A4, 2016 A3 and 2019 A5).

They need to do better.

[BocaAtractivo]

When Audi states they have the same quality vehicles being pushed out from Germany & Mexico, that’s bullshit.I would never consider acquiring ANY European brand being manufactered and/or assembled in Mexico - ever!I wnjoyed the test drive of the 2nd gen SQ5.I wasn’t confident of the model coming out of Mexico.It sucks that you had to take legal action just to get a high revenue brand to simply replace 1 unit since they pump out thousands - especially fresh out of the lot

[TK-]

Own one so far 11k miles had it for a couple months no problem at all

[dhirajjdewan]

Awesome review ! Please make me. I was considering the Audi SQ5 as my next car. But I think that maybe a bad idea

[A.Musa]

My wife CPO 2018 Q3 with under 29k miles. With a push/start. It does not want to start. It's been at Audi service department now for 2 weeks (Audi sent a third party towing) and they can't figure it out the problem. My scanner picked up a U0101 Loss Communication TCM. Audi discovered the ECM/ECU is dead on 2/10/2022. There waiting for one to be shipped from Germany.

[lindsayguest]

Unfortunately some other unsuspecting buyer will get the original, repaired SQ5. No wonder in Australia punters prefer Toyota and Mazda with their good, and hard earned, customer relations.

[jancenj]

I'm a little confused. In your introduction, you said Jake wants to buy one but then leases one. Can you clarify this? Thanks.

[michaelkamen]

Just to take a little drama out of this story. The guy who complained and then lawyered up was getting a loaner car throughout this whole drama. So, no he wasn't riding a tricycle. Nightmare starts when you own Audi for more than 5 years and when warranty is out... This guy (the narrator, nor the complainer) know what Audi Nightmare really is :)