Field Service Lightning | Webinar | FSL | Cloud Analogy

Field Service Lightning is a powerful, customizable set of features that you can use to set up a
mobile-friendly field service hub in Salesforce.

Running a field service business means managing a lot of moving parts. With Field Service Lightning, you get the tools you need to manage work orders, scheduling, and your mobile workforce. Some of the amazing features are explained in detail in the video above.

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🎯 Key Takeaways for quick navigation:

00:00 🎙️ Introduction to Field Service Lightning
01:33 🧰 Features of Field Service Lightning
04:00 ⚙️ Building Blocks of FSL
06:23 📅 Managing Technicians
07:16 📦 Order Management in FSL
08:08 🔄 Job Status Updates
09:28 🚚 Tracking Shipments
10:47 🌐 Route Optimization and GPS Navigation
11:28 ⏰ Time Tracking and Timesheets
12:28 📚 Knowledge and Asset Repositories
13:31 📦 Inventory Management
14:25 💳 Invoicing and Payment Processing
15:07 📞 Customer Support
16:13 📜 Regulatory Compliance Measures
17:09 📝 Timesheets in Detail
17:36 📅 Service Appointments Explained
18:08 📦 Inventory Management (Part 2)
19:13 📊 Service Reports
20:08 📍 Address Geolocation and Mapping
22:09 📝 Service Reports with Signatures
23:04 📅 Maintenance Plans
25:39 🛠️ Practical Implementation
33:42 🕰️ Timesheets and Installation
34:46 🛠️ Service Crew and Shipments
36:56 ⚙️ Product Transfers and Operating Hours
38:45 📅 Maintenance Plans and Work Orders
40:06 🔄 Return Orders and Case Management
41:53 ❓ Q&A Session

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