United Airlines CEO: 'I'm never stressed'

“I feel better than ever about the future” United Airlines’ CEO on his bullish prospects of the return of intl. & business travel, and focusing the airline’s fortunes on customer service culture. Scott Kirby also explains why his “aggressive” sustainability drive is the “right thing to do.”

[mhammedelkouhen]

Its gonna come back! you re doing a great work M Scott

[theubermensch]

Personal accountability? You run the worst organization in the US and your customer service doesn't exist.

[theubermensch]

This guy is a lying snake. They are the opposite of customer centric.