Amazon Kindle frozen in reboot loop becomes unusable

The Kindle on the left worked fine for a few years. Then it got stuck. Impossible to drain the battery without pressing the button repeatedly as energy is not used to sustain the display.

The replacement on the right lasted 2 weeks.

Both are now unusable.

There are many online posts reporting this problem. For years. Why on earth does such a fatal problem remain unfixed for so long?

Amazon has the funds to fix a premier deliverable such as the Kindle.

[blaser]

Can't believe this is still an issue, my Kindle 3 from 2010 does exactly the same thing.

[christopherwayne]

I saw so many complaints on amazon's review section and reddit, seems that Amazon's only thinking about replacing those frozen device instead of fixing this firmware problem. Many Chinese users encountered this problem as well. Unfortunate for us, we won't get a replacement because Amazon kindle support team here doesn't support devices bought outside China. So disappointed at Amazon...

[constanzac]

Thank you for your video. Im completely baffled by this... I have contacted amazon and they won't even offer me to repair the device since it's out of guarantee... only alternative is "15% discount" to get a new one? I have the feeling they just want us to keep buying more and newer devices, without acknowledging this is failure of design. Could anyone recommend me a different brand of e-reader? (I simply can't express how saddened I feel... this device has been very important for me as it was a special gift 😔)

[_spicypainliquor]

This is currently happening with my Kindle that i have just purchased. Literally started happening the first time i turned it on and so they replaced the kindle i bought but then it happened again with the replacement kindle.
This is ridiculous and they won't even give me a refund

[sergiopatata]

I have just the same problem, it is a pitty because i love this device. I hace two oasis kindle, first generation with the problem and 9Th generation...and i am afraid of suffer from the same in the other device. Any solution after 5 month? rubbish?

[trojanhorse]

Another shitty thing is if you leave it for a month or two the eink fade out and the crispness of the text will be gone

[jessicamou]

For these devices, can we manually update their firmware via a computer or they won’t respond that way either? I really want to buy a new KP5 but there’re so many problematic units and return policy doesn’t work in my region :(

[tingyushih]

I have exactly the same issue on my kindle paper white ! And I have tried all the other methods to fixed it, none of them works…(hard reset for 100times at least) I wondering if anyone fix this issue?

[yohnidelberburbanosalinas]

Hello friend, have you found any solution?