Building End-to-End Experiences with the WhatsApp Business Platform

In this webinar you’ll learn to see how quickly you can get started with the WhatsApp Business Platform Cloud API. In this session, Developer Advocate Dmitry Vinnik covers building an end-to-end messaging experience. He details both sending and receiving messages with customers.

If you're looking for ways to connect with your customers using the messaging apps they’re already using with their friends and family – watch today.

00:00 Introduction
03:06 Getting Started with WhatsApp Business Platform and Cloud API
11:05 Creating an App with WhatsApp Business API
21:04 Facilitating Customer Interactions with Webhooks
32:27 Q&A

[AshwinPrabhu]

This is way better than your Coursera Course! Thank you!

[julendominadas]

Hi, i have been researching into how to handle Different phone numbers / whatsapp accounts inside the same Bussiness Manager account. If i do create an Application and add it a webhook i will get into that webhook endpoint all the messages to all my linked a phone numbers / whatsapp acounts. What would be the propper way to handle this ? I want to give service for different little bussinesses managing myself their phone numbers. Should i get myself all those phone numbers messages into the same webhook endpoint and filter myself ? is it possible to declara a webhook for each phone number ? I would be really glad if u can give some explanation on this.

[computerbuddy]

As we know, a business need to get customer opt-ins to send messages. If business sends opt-in message using whatsapp clickable message, is there a option to store the opt-in customer information. or business need to store the opt in information on a database ?

[thoozflog]

There're problem with Quality, just 360p available

[adrian.parker]

Hello, we have built an WA App and everything is working fine working with Cloud APIs. Now, we are having an issue trying to create virtual conversations. Similar to the regular application might look. Is this possible? If so can you show/share how. Thanks.

[takingindisebutnamanya]

nice video, but I don't have skills code in nodejs/reactjs :(

[davidedemarchi]

Hi, thankyou for the video. I have a question: how acn I use glitch webhook to get the messages on my server? thankyou

[HC-qeii]

About the webhook part, I don't see any sort of token being return to our own web app from the webhook callback, which mean any person could send http request to my application endpoint... Am I missing something though...

[SandeepKumar-tnze]

Hey the login button is not working for me it doesn't redirect me to the catalog page. Any solutions ?

[dylanmarais]

I have gone through the entire getting started guide with a test business and number, and set up a webhook on my server. I am able to receive and send messages but the reply time to customer messages is very slow, up to a minute, is there a reason for this? maybe because I am still using a test number?

[axinseo]

Hello, I need conversation history in my own CRM, it is possible? I have setup Business cloud API and send and received SMS in Custom CRM but I want history of conversation in my CRM. can you please help me out?

[erickmaraz]

I need help please. I want to create a customer service pipeline. If the chatbot does not work, i need to route the conversation to an human agent. I know this has been done before but i can not find any information regarding this.

[rlab]

Hi @Dimitry, have the WhatsApp Message Templates been removed from the test accounts? I am trying to follow the webinar but don't have message templates available.

[mohammedtaher]

Hi, I have a problem that I tried vary hard to figure how to solve it

How I can manage WhatsApp messages after activating the number and setting up the permanent token?
The Meta help center stated that it will be through the inbox in Meta business suite! But in my case, there is no a WhatsApp tap in the inbox there?

[magictom]

WhatsApp is the worst developer experience I've ever had.

We want to spend around £3, 000 a month with them, but if you put in a support request they simply ignore it.

Do you want a proper enterprise grade application, with separate phone numbers for Dev, QA, UAT and Production? Good luck with that. If you try and create multiple numbers under one account, they prevent you from adding more than 2. If you create multiple business accounts to try and work around this, they block you. Absolute joke. If I knew what I know now before starting the project, I would have discouraged the client from taking this route. You're effectively running what should be production-grade services without any support, and the weak link in the chain is Meta.

[aiden_zae]

WABA sucks, everything is made expensive when Meta takeovers which could be free, you all took money from ads already, what else do you want?! I hate all Meta products it sucks btw. Tiktok is much better

[khnaz]

@everyone who else is facing the issue with this ? I did follow and configure the whatsapp platform added my number when sending test message UI says its successful but i am not getting it on my verified phone.

[ihexi]

Your "whatsapp-api-example-app-js" has removed so GO To The Trash.