Scale Up Quickly: The Challenges and Solutions

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The virtually unlimited scalability of storm® allows your organization to keep meeting customer needs as your business grows – without any costly and time-intensive changes to infrastructure or at the expense of customer experience.

Spikes in demand are likely to be caused by a significant event – making it critical that you can support and inform your customers. storm’s highly scalable nature allows your organization to pre-empt inquiries during major events by sending out mass communications, and helps you preserve customer engagement levels by routing every single inquiry to the appropriate agent or chatbot. This ultimately allows you to offer faultless service at over 100x average contact levels.

#Hyperscale #cloudCommunications #CX
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