Your First Day in IT Help Desk - What to Expect

Hello! This video will go over the basic day-to-day tasks of someone working in IT Help Desk. This video will go over my experience, how your first day may look, and some tips to make the help desk life easier! Like & subscribe if you enjoy! :)
__________________
__________________
Timestamps:
Intro: 0:00-0:41
My Background: 0:42-3:54
Different Help Desk Environments: 3:55-6:15
Your First Day: 6:16-8:36
Tips for your First Day: 8:37-11:00
Outro: 11:01-11:58
__________________
Tags:
working help desk,interview tips for helpdesk,interview tips for desktop support,interview tips for service desk,how do i prepare for a help desk interview?,interview questions for it helpdesk,help desk tier 1 installing printer for customer,how to work in it,i want to work in it,how to get a job in information technology,what kind of experience do you need for help desk,interview questions for desktop support analyst,tips for new managers,a day in the life of an it support specialist,it support,day in the life of a support worker,it support technician,a day in the life of an it specialist,a day in the life of an it technician,it support specialist,day in the life,support,technical support,tech support,desktop support,desktop support engineer

[Jamesytech]

Timestamps:
Intro: 0:00-0:41
My Background: 0:42-3:54
Different Help Desk Environments: 3:54-6:15
Your First Day: 6:16-8:36
Tips for your First Day: 8:37-11:00
Outro: 11:01-11:58

[miniaxe]

I’m from the UK, and I used to love getting into computers when I was a teenager to 20s, but kinda got stuck outside with other jobs. Now I’m near mid 30s I decided to take an IT technician course so I’m trying to properly understand things and some of it feels scary at times 😂 but I’m glad I found this video. Helps me be a bit more calmer to what I should expect on my first days when I get into this properly. Thanks

[NW_GlenJo]

This is great! Just getting started on my IT journey so I'm just soaking it all up. Thank you, this stuff is so appreciated.

[tlopez]

Let's go Jamesy, you're gonna go places!

[aquao]

Keep doing what your doing your awesome!! :)

[whatup_demons]

You really boosted my confidence, thanks for your work

[ThoughtfulTechyCloud]

Great perspective on IT Help Desk role!

[Joeyxyx]

Kevtech & you are doing an amazing job into helping newbies and non-techs getting into IT. You are gems! 😊

[AowynSimons]

Thank you for this video, great content!

[formerlycringe]

You've got a lot of certifications! I'm currently trying to get the CCST, I saw your video on the ISC2 a few minutes ago, I'm thinking about aiming for that one afterwards.

[darklelantos]

Great video mate, thanks! Would be cool to see some 'day in the life' type content too 👍

[wekmasayahin]

Thank you for this video, your really help me a lot for my new journey as a IT helpdesk btw I'm from Philippines.

[davidwilson-vwvx]

Sounds sorta like my orientation years ago, but I just work in a grocery store. For me that was 25 years ago, . I've basically used computers since the 1980's and had to deal with customers since the 1990's.

I need a career change and going to start studying for the A+ cert so that once I get a help desk job I wont go in blindly. Hopefully I'll transition well. The thought of setting up computers sounds interesting and I really want a less physical and more paying job going forward.

I even just recently decided to change my mourning routine to help. I'll walk and jog in the mourning then study for the A+ cert for a few hours before I have to go into work each day and only play my game on my days off.

That will be a huge change for me because the reason I stayed with my company this long is because I basically just gamed for 4 hours every morning before going to work, but now I'm really in need of a career change.

[JoeyArispe]

thanks for sharing your experience and helping us out! kind of a weird question but is it ridiculous to go into your first day and take notes with a pen and paper as the supervisor is showing me around? Or should I be using my phone to put the notes into an app? Thanks for you time!

[Malitubee]

As someone who's very beginner, would you recommend getting the ITF+ and A+ Certs?

[CaliburPANDAs]

which beginner IT Cert do you recommend for help desk?

[OmTaoam]

hi im from Morocco do ihave chance to find it help desk job online?? do ineed degree or experience? and thank you for youre help

[kamaal]

wich website is best to get training for IT help desk?

[Malitubee]

Did you have any Certs before you applied to this job?

[Random-lnmt]

I always was intrested in IT but life moved me into business.

I am now financially free and stable hence why I have started my IT journey at the age of 40 😂