Review: SINGAPORE AIRLINES ECONOMY CLASS - NOT WORTH THE DOLLAR!

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This is a comprehensive Flight Review of Singapore Airlines.

Class: Economy
Route: London (LHR) to Singapore (SIN)
Plane: A380-800

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#singaporeairlines #joshcahill #singapore

[thecatfromsingapore]

Singaporeans normally: SQ STANDARD DROPPED SO MUCH
Singaporeans when SQ criticised: DISLIKE THE VIDEO AT ONCE


But i still love SQ :D

[RedTunaRoll]

I had a flight in Economy with Singapore Airlines in 2018. The crew was amazingly kind and attentive despite being in Economy. I was feeling sick (it was a 12 hour flight after all) and didn’t finish the meal they gave out. They noticed and asked if I wanted to eat something else. I told them I had a stomach ache and they offered me ginger ale. I felt better after a an hour or two and l they even gave me a new meal :)

[ianb]

Josh, i am ex cabin crew for a long haul airline and i really do like your videos but speaking from experience, there are hundreds of passengers in economy class and it's impossible to get to know yours passengers. The work load is high and there are always some very demanding customers on flights that take up a lot of your time anyway whilst trying to work to a service plan. We used to have 15 cabin crew on a Boeing 747 aircraft with over 450 passengers on board. We never stopped.

[justinjethro]

It's called "Economy" for a reason.

[jeremychai]

I don't think any airline can live up to the expectations of a 1200 dollar ticket for London to Singapore in economy. But there are plenty of people on the same flight that paid just 600 or less and got a fantastic flight. Because you paid 1200 dollars, doesn't mean that the flight in economy compare with other airlines is necessary bad. I find this review wayy to bias. For 1200 dollars you might travel in premium economy, yet you decided that economy is okay for tat price tag. Sometimes cabin crew might not been engaging because they had a strict purser on board that likes to do thing according to the book. So cabin crew also quite depending on who is controlling at the front end. Usually I like your reviews, but this was quite biased because of the amount you decided to pay for this single trip.

[ddyx]

Economy class is the most overworked. Although they are busy, they don't forget to smile to the passengers.

[benleehk]

Bro.. Go to a night club and talk to hostesses if you need someone to talk to...

[emiliec]

Having flown on Singapore Airlines from Singapore to London, I found my first experience with Singapore Airlines and on an a380 to be the best experience I have ever had with an airline! The food, service and films were incredible! Cabin was so attentive and really kind. Really want to fly with them again soon! 😊

[ilovexianyou]

Just some questions - How do you measure one's level of engagement and how high a level of engagement do you expect from the crew? I hope you're not expecting them to hover around your seat and ask things about your life throughout your flight. On flights, I prefer not to be disturbed, much less be constantly engaged with the crew, which is to say that this is rather a subjective component of your review.

[infinitelyairborne]

I’ve been flying Emirates a lot recently, and I still prefer to fly Singapore Airlines.

[Gsydney]

For the VERY 1st time Josh I TOTALLY 100% DISAGREE WITH YOUR REVIEW... As an avid follower and fan of your review videos I must admit this time you either got it totally wrong or something went totally wrong with the chemistry between you and Singapore Crew..!!!
Singapore Airlines Indeed is the Best Service Delivery Airline out there and even more so why I Disagree with your review is the fact that SIA is waayyyy high up there due to their Impeccably Service Oriented CABIN CREW TEAM...👏🏽👏🏽👏🏽
Now let me lay out the facts:
1. I'm an African expatriate based in Dubai itself (with no affiliations whatsoever to Singapore and live literally in the neighborhood of Emirates, Etihad and nearby Qatar..) holding both Skywards and KrisFlyer memberships... Guess which of my 2 airline accounts has higher mileage - KRISFLYER by Singapore! This is because I ONLY fly Emirates when traveling to Africa due to lack of Singapore direct flights from DXB... And when flying Westwards I fly Turkish airlines partners of SIA again avoiding Emirates, Qatar or Etihad...
2. Emirates' concept and hype was built to emulate the PAN AM era when the latter company was world leading/ applied VERY fancy aviation business approach Especially with their Flight Attendants and Service delivery... Unfortunately over time this got into the minds of Emirates Crew in a very wrong way and now it's quite easy to sense the Emirates Cabin Crew Arrogant Disposition onboard which is MOST of the time along Racial lines and their ill-informed judgement of a passenger's Social status... They are Snooty and Literally Never have time to Engage with their passengers UNLESS they can relate some kind of socially classified importance of that particular passenger.... As for Singapore Cabin Crew very simply put, they work hard to make you feel IT'S A PRIVILEGE FOR THEM TO HAVE THAT OPPORTUNITY TO BE OF SERVICE TO YOU whereas it's totally opposite for Emirates crew who think they are some kind of 5th Avenue high end mannequins and are doing you a favor just to share the same space with them in that metal tube let alone serve you with dignity and respect...
3. I had a horrible Customer Service experience with Thai airways - Star Alliance partners due to mileage issues after flying with them last summer... Finally as a Krisflyer member I involved Singapore Airlines who not only were they so Genuinely concerned about my lack of satisfaction, they remained VERY Professional, made direct Personal calls to me all the way from Singapore more than 2 occasions when I was not able to respond to their emails on time which were meant for my OWN benefit actually, lastly Singapore Managed to sort out my mileage issue from a Thai operated return flight and even awarded me a SUBSTANTIAL AMOUNT OF EXTRA MILES AS PART OF SERVICE RECOVERY!!!!👌🏽👏🏽👏🏽
Bottom line - SINGAPORE AIRLINES IS THE BEST IN COMMERCIAL AVIATION BUSINESS ... Their Winning formula is VERY Well Thought Products, Impeccable Service Culture and above all their SINGAPORE CABIN CREW TEAM who are not just trained, but individually make it their Purpose to make each and every Passenger feel like Royalty...👌🏽👌🏽👌🏽👏🏽👏🏽👍🏽
P.S - I Normally fly Singapore in Standard Economy or Premium Economy - Neither have I regretted paying for the Full Priced Ticket nor felt some sort of Discrimination due to my Class of travel or "perceived social class and/ or racial profiling..."

[DezignDezire]

My recent experience with SQ was amazing from SIN-LHR. That soft touch of placing the blanket properly for you and constant drinks replenishment as well, i was on economy as well. Wasnt a full flight and almost everyone can have the entire row to themselves. Sorry that this group of crew let you down and didnt meet your expectation. But overall, after flying with couple of airlines, personal preference is still SQ even if its economy.

[davidcartwright]

I live in Sydney and fly to and fro to London regularly . My airline of choice is Singapore Airlines having flown many of the major carriers on the route . I don’t find them more expensive and usually pay about $1400 rtn dependant on season and routing . Why did you pay $1200 ? . I’m sure you could have got the fare cheaper . As for cabin staff, I find them very engaging, in fact much more so than their Middle East airline competition, whose cabin staff always seem to have a bit of an interracial tension happening . Just saying ..

[random]

I've flown SQ on long-haul Economy class and hang out in the rear galley area for extensive periods. I've have had long conversations with the flight crew (both male & female), including cabin mgr. All were personable and none ever told me to return to my seat. I think this crew was more of an anomaly instead of the typical crew.

[alcaparassg]

May be he’s dissapointed because he paid for the flight but if it was sponsored definitely he’s expectation always exceed his level. hahaha

[dennisheath]

As a British born Singaporean, my observation is that the cabin crew attitude is a cultural one. Singaporeans are brought up with the notion that you don't engage with strangers. You will rarely experience friendly banter with any customer service staff in Singapore. It doesn't enter their head to do so because of their upbringing, unlike the UK where friendly banter with service staff is a regular occurrence and part of the national psyche. It's not the crew's fault. They are not trying to be arrogant or dismissive. Overall, SIA is a world-class airline, just don't expect witty repartee with the crew members.

[FlyWithHenri]

I used to love SQ but the crew is not that warm anymore. I'm a cabin manager myself and I always interact with my passengers, take the time for a little chat and that's basically what I love about my job. Yesterday a passenger told me at disembarking: "Thank you so much for your lovely smile and warm personality, it really made my day!" Well that's what made MY day. Today I received an email from my manager with a big compliment written by that passenger stating that he always loves flying my airline and especially that flight because of the fact that I "saw" him and he felt the warming hospitality and my smile who was sincere. The only thing I did was asking him if he was enjoying his flight and if there was something I could do for him and have a really good chat with him about his family visit in The Netherlands. I was stunned... Hope to have you on board one day.

[fatinshadab]

I'll choose SQ over Emirates or Qatar anytime, although this route might be expensive but SQ is mostly cheap to fly👍🏼

[spinalcrackerbox]

Your expectations were too high based on the money you paid, I dare say.

Now mine, when it comes to the crew are kept fairly low and whether they are engaged or not would make me feel the same regarding the price I paid. They are a little higher in biz but not by much. Then, as for the entertainment selection, if they have a couple of good features in the TV & Movie selection I really want to watch, I'm happy, as I prefer to enjoy the flight experience vs. movie watching.

[sushimaru]

When flying in economy, don't expect any business/first class treatment! Certainly not a personalized service, especially for an airline that values efficiency a lot.

Try flying their first class. The crew is extremely engaging, and will gladly give you a surprise (in my case, I've received a teddy bear with my name hand-sewn, and on another flight the crew gave me a message card and couldn't be any friendlier).