AWS re:Invent 2022 - Boost agent productivity and performance with Amazon Connect (BIZ205)

Join the Kentucky Transportation Cabinet and AWS to hear how cloud and AI are transforming agent productivity and the customer experience. Contact center leaders know the importance of the agent experience. A well-informed, empathetic agent leads to better customer interactions, happier customers, and improved business results. But optimizing the agent experience requires an in-depth knowledge of the agent’s role. What tasks are they expected to carry out? What resources do they need? How easy is it to do their job? In this session, learn how Amazon Connect can empower agents and make customer interactions more effective, frictionless, and satisfying.


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