DELL XPS Headphone Problem *DIY FIX* in English

If your DELL laptop headphones aren't working then watch this video before you reach for a screwdriver.

If you plug them in and nothing happens - no speakers muted and no sound coming out of the headphones then try this fix.

Especially if you've just reinstalled.

If you want to download the application then see this link:

That's the Jun 2019 release, older versions can be found here:

If you've read this far hoping to find the answer to a common question I get asked then here it is...

To get the pop up dialogue box back once its been hidden see this video:

It's something that gets asked a lot in the comments - so I made a separate video!

Hope this helps!

I'm never going to get rich from this, but it is nice to get something... So if you've watched this video then you can buy me a coffee using the Ko-fi link, click Like or click Subscribe. Or all three!

[larspetersen]

I found this on the Internet and now it works.

I was having this same issue with my XPS 9570. After you reinstall the new Realtek HD Audio Driver from the Dell website (remember it takes TWO restarts - one restart to uninstall the current driver, then another to install the new driver), make sure you Enable the Waves MaxxAudio Service Application via Task Manager (or via the Settings app):

1. Open Task Manager

2. Navigate to the "Startup" tab

3. Scroll down to "Waves MaxxAudio Service Application" - right-click on it and then select "Enable"

4. Restart your computer and it should work now.

You can also do this via the Settings app:

1. Open "Settings"

2. Click on "Apps", then navigate to "Startup" on the left-side panel

3. Find "Waves MaxxAudio Service Application" and move the slider to "On"

4. Restart your computer and it should work now.

Cheers.

[pmicky]

Wasn't sure if this method will still work but it did. I was so frustrated with my new laptop and after trying every possible ways. Thank you so much!!

[Sarathismg]

Mann I have been struggling with this for almost a yr and finally I found this video and my laptop headphone jack is finally working, love u man

[nithinmalladi]

BRUH! I've been working my ass of for the past 9 months for this, installing realtek drivers and High Definition Audio Device drivers, rolling them back and trying to find so many possible solutions for this problem.
You just saved my life! Props man! Great work!

[dreamlandtales_ssdb]

thank you it fixed my issue, my great husband mistakenly disabled and forgot what he disabled and it started showing me issues .. and after so many searches and struggles i found this video and just enabled the waves audio from startup apps . and wola it worked :)

[mazenhegazy]

Thank you so much that actually worked!! I was so frustrated cause I'd just purchased my new laptop 3 days ago and tried every single method with no luck. Thanks again!

[VinothKumar-pqyb]

help me the problem was i have dell vostro 3558 windows 7 32 bit . the headphone was not heard for me, plz replay me fast!!!

[FaizanKhan-ixoq]

i was almost about to resell it, the number of times i reinstalled the drivers was tiresome to say the least but your video fixed it all. THank you.

[silvergemini]

I cannot thank you enough for this video. I have had this problem for 6 months now. I was going back and forth with Dell. They wanted me to send it my computer for repair. All I needed was to get this box to pop up again to make it work. Thanks so much!!!

[jacobwagler]

Thank you so much this worked perfectly! I have seen so many other more difficult things people were trying to get this to work and this was such an easy fix!

[janebalderson]

I was just about to pay money to Dell for their advice centre as I was so lost as to how to fix it. You have done a public service in sorting this out for Dell users.

[engr.monoah]

Thank you very much mate. I spent several hours to fix this. I reinstalled RealTek audio driver with adjusting Dell sounds sittings actually it worked in the beginning but stopped again. I thought the problem was in jack socket or need to be replaced or cleaned. Now, I'm able to continue doing my tasks. I appreciate you sharing your experience!

[iammariomurray]

Oh my God, I spent hours going through other tutorials for my Latitude 5400. Bro, thank you so much! You really helped me out here (in 2023).

[ampsquadshorts]

sir i recently purchased an dell laptop and having issues in my headphones that whenever i play a sound it starts playing an background buzzing sound and stops after 5 seconds when i pause the audio and have tried drivers updating and even today technician replaced my motherboard still issue is not resolved?plz help, e out, it would be great help

[philipp]

IMPOTANT: You need to enable it at the start-up apps in order for it to work
Thanks

[rachitnegi]

i did the same as you did but i couldnot find the option you got at 2:07

[AnsariFilms]

I had this off for almost a year and you saved it!

[naziha]

I AM IMPRESSED thank you so much i didn't expect that it's gonna work because i tried everything and nothing worked but now I'm watching your video wearing my headphones thank you

[peaplecreative]

Thank you very much for this video (from a Brit living in the U.S) I've had this XPS 15 for years and now I can finally use ear buds, you're a gentleman and a scholar sir!!

[Overdrive_]

I'm facing an issue where i'm getting my sound to my earphones, I have Waves Maxx Audio. But the microphone isn't working, the mic of earphones isn't catching any sound when connected to my xps. Anything on this?