Finding the Formula for Solving the Labor Shortage Problem | In the Know (Episode 15)

Attract + Enable + Engage = Retain

“Now Hiring” signs are a common sight nowadays. Retailers and restaurants continue to struggle with labor shortages, and the problem only seems to be getting worse. 42% of frontline workers currently want to quit, up from 36% in 2021 according to new research from Axonify + Nudge. You can’t provide exceptional customer experiences without an experienced, knowledgeable staff. What does it take to attract and retain great workers in a tight labor market?

Tom Rudar (Talent Manager) and Jeff Berquist (Training & Development Manager) from Heinen’s Grocery Store join JD to share their formula for overcoming frontline staffing challenges. Tom and Jeff explain how they’ve adapted their talent acquisition strategy to address changing market realities and ways to reimagine onboarding to get associates on the job faster and continue development through the first 100 days and beyond. They also highlight the importance of communication and cross-training in fostering engaged, motivated, capable frontline teams.