How SLA is different from KPI ?

SLA -Service Level Agreement, is different from KPI- Key Performance Indicators

[sivakoya]

It's a very Valuable information for learners

[sashabelmonte]

Thank you! This is an excellent explanation.

[prashantjain]

Fantastic video...please keep making such videos

[sivagangadhararaokoya]

Good information with best explanation

[BalaMurugan-crbn]

Good information shared sir, thank you so much😊

[level]

Thanks. Who is responsible for drafting or initiate SLA? Client or Service provider?

[onlinesaidasa]

Namaste

We must also study Experience Level Agreements as that is picking up now.

Thanks