iPhone X/XS/XS Max Face ID is Not Available - Reasons & Solutions

Some users have reported that their iPhone XS Face ID is not available. For this case, Apple has released some solutions on the official website. However, these solutions can only fix software defects, and in many cases, these cannot solve the problem. If the iPhone XS fails to use the Face ID after repair, this video tells you why.

There are 3 reasons: defective light sensor, dirty dot projector and encryption chip. And these solutions are suitable for iPhone X, iPhone XR, iPhone XS and iPhone XS Max.
When repairing the iPhone, be careful to disconnect the battery first, avoid damaging any kind of sensor and cable, and keep the internal parts clean so that the face recognition function is not invalid.

If you are interested in DIY phone repair or latest phone accessories review,

[gerson]

As a repair tech with over five years this was by far the most well produced and educational video. Well done.

[Sourpusscandy]

This is helpful, there’s a seller on ebay selling “no face ID” phones, which according to this was damaged during screen replacement or other things you mention.

[JustJimmyv]

simple, to the point, & digestible. greatly put together informative video 👌🏾

[anisawahida]

Can this method be applied for water damage issue?

[_financial_regret_]

Well I was an idiot. I bought an iCloud locked X to repair mine as at the time it was cheaper. I didn’t swap around the top speakers so I didn’t get FaceID. I thankfully kept the original speaker so I swapped them around and it worked. Thank you!

[diyfixtool]

This is a great channel! It's now one of my favorite channels. I like it so much

[Xstandsfor]

So I have an iPhone X, everything internal is original, screen however is refurbished. Did the repair myself, Nothing was damaged int he process. Face ID did not work before hand I must add. This issue started after the phone was dropped in a case. proximity sensor works as should, everything operates the way it should except Face ID. However when opening the phone and checking the front face cameras and depth sensor have no mount, this is odd to me. They can easily be moved side to side or up (till the frame stops them) or down. Are these components placed in a particular position and when dropped moved and forever unaligned? It wouldn't be enough to show in the camera, however if the depth sensor can be thrown off by a small smug or dust this off set position would be enough to cause issues, right? That's the only logical thing I can think of which is a dumb design on apples part not having those components screwed into the frame to keep this from happening. Anyways wanted to give my thoughts sense this is a common issue with Face ID. Good video by the way.

[niopps]

If your earpiece flex is damaged, you can simply change and swap the proximity and light sensor to the new earpiece. It will bring back your face id. I did mine on xr and it works great. You need a smd station or heat station to solder it back.

[souljaboydun]

My screen was repaired months ago and it started today

[jflowboricua]

Thank you for the information. I had the face ID not available issue after replacing the speaker assembly. Had no idea why it stopped working.

[viphonekings]

Great Video On iPhone Repair. It's nice to see a good POV to further my knowledge

[shankar]

Wow excellent video. TrueDepth camera my face has been disabled how to solved please help me

[zamahiel]

That's very informative. I have that problem with Face ID. It stopped working but based on these videos I have tested the sensors and they work fine but still I receive the message of Face ID being not available. Front camera works normally. It can detect light changes and detect my gestures ( tested this using memojis) I already restored the phone and updated it. Can a replacement screen cause a problem like this? Because the only other problem I have noticed is the "ghost scrolling"
Can

[DesignRobPearce]

If you swap the motherboard / logic board with the camera it was bonded to, does that make Face ID work?

[pjr]

So I can’t replace the Face ID/ front camera module with a new module? If the module fails them what is one to do???

[tjbhalla]

My Face ID don’t work but my light sensor does 🤨

[nirajthapa]

Hi, I have same problem my I phone x so I will try to find out this, can you help me!

[donnie]

Who else gave up when he opened up his phone.

[supercooled]

My XR seems to have this problem after accumulating some condensation. It may explain why I'm having issues getting FaceID to work and or re-initialize it.

[gustaco]

Replace the front speaker with the proximity sensor flex and the Face ID stopped working, if I change the front camera as in the video will I have the Face ID working again?